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Fairmont Empress

Photo gallery for Fairmont Empress

Featured Image
Indoor pool
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of Fairmont Empress

UNESCO Sustainable Property

Fairmont Empress

4 out of 5

4.4/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
721 Government St, Victoria, BC, V8W1W5

Explore the area

  • Popular LocationRoyal BC Museum4 min walk
  • Popular LocationVictoria Harbour5 min walk
  • Popular LocationVictoria Clipper Ferry Terminal7 min walk
  • AirportVictoria, BC (YYJ-Victoria Intl.)32 min drive

Choose dates to view prices

About this area

Victoria

Located in Victoria, Fairmont Empress is connected to the convention center. Maritime Museum of British Columbia and Chinatown are cultural highlights, and some of the area's activities can be experienced at Victoria Harbour and Victoria Golf Club. Traveling with kids? Don't miss Victoria Bug Zoo. Kayaking and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby. Guests appreciate the hotel's central location.

What's nearby

  • Maritime Museum of British Columbia - 3 min walk
  • Victoria Bug Zoo - 3 min walk
  • Royal BC Museum - 4 min walk
  • Victoria Harbour - 5 min walk
  • Victoria Clipper Ferry Terminal - 7 min walk

Getting around

  • Victoria Intl. Airport (YYJ) - 32 min drive

Restaurants

  • Q at the Empress — 1 min walk
  • Lobby Lounge — 1 min walk
  • Tea at the Empress — 2 min walk
  • Frankie's Modern Diner — 2 min walk
  • 10 Acres Bistro — 3 min walk

About this property

Fairmont Empress

Edwardian hotel connected to the convention center in Victoria with 2 restaurants
2 restaurants, a full-service spa, and an indoor pool are available at this hotel. Additionally, a health club, a bar/lounge, and a spa tub are onsite. All 464 rooms feature thoughtful touches like bathrobes and slippers, plus WiFi and flat-screen TVs with cable channels. Guests will also find minibars, premium bedding, and coffee makers.
Fairmont Empress offers 464 air-conditioned accommodations with minibars and video-game consoles. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Victoria hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Willow Stream Spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • Available in some public areas: WiFi (CAD 14.95 per night)

Parking and transportation

  • Self parking on site (CAD 33.00 per day)
  • Valet parking on site (CAD 33.00 per day; includes in/out privileges)
  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge) from 3:30 AM - 7:30 PM
  • Airport shuttle at scheduled times
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–11:30 AM: CAD 20-40 for adults and CAD 10-20 for children
  • 2 restaurants
  • 1 bar
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool
  • Motorized watercraft
  • Sauna
  • Shopping
  • Spa tub

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • Chinese
  • Danish
  • English
  • Filipino
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Malay
  • Portuguese
  • Russian
  • Spanish

Business services

  • 24-hour business center
  • Conference space (22600 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Portable fan
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • Pay movies
  • Video-game console

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Fitness facilities
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per accommodation, per night
2 per room
Food and water bowls are available
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between CAD 20 and CAD 40 for adults, CAD 10 and CAD 20 for children (approximately)
  • Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: CAD 14.95 per night (rates may vary)
  • Airport shuttle fee: CAD 25.00 per person (one-way)
  • Airport shuttle fee per child: CAD 15.00 (one-way), (from 3 to 17 years old)
  • Self parking fee: CAD 33.00 per day
  • Valet parking fee: CAD 33.00 per day (in/out privileges)
  • Pet fee: CAD 25 per accommodation, per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The photos are representative of rooms offered and may differ from the actual room received.

We should mention

Pool access available from 5:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Guests under 18 years old are not allowed in the spa

Property is also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 639 out of 992 reviews
5 - Excellent 64%
Rating 4 - Good. 214 out of 992 reviews
4 - Good 22%
Rating 3 - Okay. 81 out of 992 reviews
3 - Okay 8%
Rating 2 - Poor. 38 out of 992 reviews
2 - Poor 4%
Rating 1 - Terrible. 20 out of 992 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! Kids friendly!
Stayed 1 night in Jul 2021

2/5 Poor

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Even though the hotel has been renovated, access to basic amenities such as free wifi looks like as if there policies are still stuck in the late 1900s. Staff is a hit and miss - we checked out on July 23rd and we were charged $99.00 for parking to which we were never informed of initially during our check-in. We notified the hotel staff that during the check-in, the parking pass was to provide us with unlimited free parking within the hotel since there was also a COVID-19 vaccination clinic occurring simultaneously in the conference centre which used the same parking lot. We hoped the staff on duty would kindly provide some rational explanation since it felt like an arbitrary charge without initially first letting us know of the cost of parking before hand for hotel guests. The results were extremely disappointing, as one of the staff members (Cynthia) became increasingly apprehensive, stating “it’s the city of Victoria’s parking lot, you’ll need to pay. Too bad for not telling for beforehand but you need to pay now.” My wife and I expected a higher level of service since this was a 4 star hotel with the Fairmont name, but clearly that’s not the case. It’s clear there renovation was just cosmetically, as internally, they still think its 1980. We highly recommend staying at other hotels in the future given it’s extremely out dated policies, fee hidden agendas, lack of transparency in communication from hotel staff. Terrible experience.
Stayed 3 nights in Jul 2021

2/5 Poor

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I expected rooms to be update with better bathroom facility Too expensive for what the hotel has to offer.
Stayed 1 night in Jul 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairmont Empress in Victoria is one of the best hotels and you won’t be disappointed. The staff are incredible that go above and beyond to make your stay a memorable one. The elegance of the hotel is impeccable. Winston is loveable. I cannot wait to go back and will only stay at The Empress.
Stayed 2 nights in Jul 2021

1/5 Terrible

Traveled with family
Liked: Amenities
Disliked: Staff & service
Got there an hour early for 4pm check in so we just went to reception to check in our info and reception said to just wait for the room# she'll txt me when its ready since they don't have it yet... Walked back to reception at exactly at 4pm RECEPTION SAID "OH i'LL CHECK IF YOUR ROOM IS READY" Really????! She should have checked if its ready before 4pm check in time right, if I didnt walked in and asked again she wouldnt even bothered finding out if our room is ready.... then came back to me & told me the room will be late like 10-15 minutes coz housekeeping is not done.... Not my problem, my check in time is 4pm my little girl was tired they should have made sure everything is going smoothly for on time check ins... Then the next day at breakfast a nightmare! We got in Q Restaurant and was seated, a server was there just looked at us didnt give us water or asked us for an order... then one big family came in and sat close to us like 5 minutes after us then the server went to them right away pored water and asked them if they want coffees AND STILL IGNORED OUR TABLE??? 15 minutes more passed a couple came in seated and the same server went to the couple right away poured water and asked them if they want coffee? Guess what the server STILL IGNORING US, didnt even pour us water and we've been seating there for 30 minutes!!! So I finally asked for his attention and told him why is he ignorning us and not taking our order? He said "oh nobody asked for your order yet?" Really
Stayed 2 nights in Jul 2021