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Photo gallery

Featured Image
Indoor pool
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Guest reviews

4.4/5 Excellent
1,034 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Pet Friendly
  • Air Conditioning
  • Spa
  • Restaurant
  • Gym

Map

Explore the area

Popular LocationMaritime Museum of British Columbia3 min walk
Popular LocationVictoria Bug Zoo3 min walk
Popular LocationVictoria Conference Centre4 min walk
AirportVictoria, BC (YYJ-Victoria Intl.)31 min drive

Choose dates to view prices

  • Fairmont Room, 2 Double Beds, Non Smoking

    4.2/5 guest room rating

    Room amenities

    • 280 sq ft
    • Sleeps 3
    • 2 Double Beds
    More detailsFairmont Room, 2 Double Beds, Non Smoking
  • Deluxe Room, 2 Queen Beds, Non Smoking

    4.4/5 guest room rating

    Room amenities

    • 382 sq ft
    • Sleeps 4
    • 2 Queen Beds
    More detailsDeluxe Room, 2 Queen Beds, Non Smoking
  • Fairmont Gold, 1 King Bed, Non Smoking, Harbor View

    4.8/5 guest room rating

    Room amenities

    • 323 sq ft
    • Harbor view
    • Sleeps 2
    • 1 King Bed
    More detailsFairmont Gold, 1 King Bed, Non Smoking, Harbor View
  • Fairmont Room, 1 Queen Bed, Non Smoking

    4.4/5 guest room rating

    Room amenities

    • 280 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsFairmont Room, 1 Queen Bed, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking

    4.6/5 guest room rating

    Room amenities

    • 382 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, Non Smoking
  • Fairmont Gold, 1 King Bed, Non Smoking

    Room amenities

    • 301 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsFairmont Gold, 1 King Bed, Non Smoking
  • Junior Suite, 1 King Bed, Non Smoking

    Room amenities

    • 452 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed, Non Smoking
  • Suite, 1 Bedroom, Non Smoking

    Room amenities

    • 549 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 Bedroom, Non Smoking
  • Fairmont Room, 1 King Bed, Non Smoking

    4.4/5 guest room rating

    Room amenities

    • 280 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsFairmont Room, 1 King Bed, Non Smoking
  • Deluxe Room, 1 Queen Bed, Non Smoking

    Room amenities

    • 382 sq ft
    • Sleeps 3
    • 1 Queen Bed
    More detailsDeluxe Room, 1 Queen Bed, Non Smoking
  • Executive Suite, 1 King Bed, Non Smoking

    Room amenities

    • 474 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsExecutive Suite, 1 King Bed, Non Smoking
  • Fairmont Gold, 1 King Bed, Spacious Room, Non Smoking

    Room amenities

    • 377 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsFairmont Gold, 1 King Bed, Spacious Room, Non Smoking
  • Fairmont Gold, 2 Queen Beds, Spacious Room, Non Smoking

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Queen Beds
    More detailsFairmont Gold, 2 Queen Beds, Spacious Room, Non Smoking
  • Fairmont Gold, 1 Bedroom Suite, 1 Queen Bed, Non Smoking, Harbor View

    Room amenities

    • 452 sq ft
    • Harbor view
    • Sleeps 4
    • 1 Queen Bed
    More detailsFairmont Gold, 1 Bedroom Suite, 1 Queen Bed, Non Smoking, Harbor View
  • Fairmont Gold, Suite, 1 Bedroom, Non Smoking

    Room amenities

    • 522 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsFairmont Gold, Suite, 1 Bedroom, Non Smoking
  • Fairmont Gold, 1 King Bed, Non Smoking, Harbor View, Spacious Room

    Room amenities

    • 323 sq ft
    • Harbor view
    • Sleeps 3
    • 1 King Bed
    More detailsFairmont Gold, 1 King Bed, Non Smoking, Harbor View, Spacious Room
  • Fairmont Room, 1 Queen Bed, Non Smoking, Harbor View

    4.5/5 guest room rating

    Room amenities

    • 280 sq ft
    • Harbor view
    • Sleeps 2
    • 1 Queen Bed
    More detailsFairmont Room, 1 Queen Bed, Non Smoking, Harbor View
  • Deluxe Room, 1 King Bed, Non Smoking, Harbor View

    Room amenities

    • 382 sq ft
    • Harbor view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, Non Smoking, Harbor View
  • Deluxe Room, 2 Queen Beds, Non Smoking, Harbor View

    Room amenities

    • 382 sq ft
    • Harbor view
    • Sleeps 4
    • 2 Queen Beds
    More detailsDeluxe Room, 2 Queen Beds, Non Smoking, Harbor View
  • Signature Room, 1 King Bed, Non Smoking

    4.3/5 guest room rating

    Room amenities

    • 350 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsSignature Room, 1 King Bed, Non Smoking
  • Signature Room, 1 King Bed, Non Smoking, Harbor View

    Room amenities

    • 350 sq ft
    • Harbor view
    • Sleeps 2
    • 1 King Bed
    More detailsSignature Room, 1 King Bed, Non Smoking, Harbor View

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Victoria

Located in Victoria, The Fairmont Empress is connected to the convention center. Maritime Museum of British Columbia and Chinatown are cultural highlights, and some of the area's activities can be experienced at Victoria Harbour and Victoria Golf Club. Traveling with kids? Don't miss Victoria Bug Zoo. Kayaking and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby. Our guests appreciate the hotel's central location.

Visit our Victoria travel guide
Map
Popular Location

What's nearby

  • Maritime Museum of British Columbia - 3 min walk
  • Victoria Bug Zoo - 3 min walk
  • Victoria Conference Centre - 4 min walk
  • Royal BC Museum - 4 min walk
  • British Columbia Parliament Building - 4 min walk

Getting around

  • Victoria Intl. Airport (YYJ) - 31 min drive

Restaurants

  • Q at the Empress — 1 min walk
  • Lobby Lounge — 1 min walk
  • Dog-Gone-It - 1 min walk
  • Sam's Deli - 1 min walk
  • Milestones Bar & Grill - 2 min walk

About this property

The Fairmont Empress

Edwardian hotel connected to the convention center in Victoria with 2 restaurants
2 restaurants, a full-service spa, and an indoor pool are available at this hotel. Additionally, a health club, a bar/lounge, and a spa tub are onsite. All 464 rooms feature thoughtful touches like bathrobes and slippers, plus 24-hour room service and flat-screen TVs with cable channels. Guests will also find WiFi, minibars, and premium bedding.
The Fairmont Empress offers 464 air-conditioned accommodations with minibars and video-game consoles. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Willow Stream Spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Follows standard sanitization guidelines of Bureau Veritas (Accor Hotels)
Sheets and towels are washed at 60°C/140°F or hotter
High-touch surfaces are cleaned and disinfected
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Guest rooms kept vacant for 48 hours between stays
Protective shields in place at main contact areas
Contactless check-out

Safety measures

Individually-wrapped food options available for breakfast, lunch, and dinner
Hand sanitizer provided
Masks and gloves available
Temperature checks available for guests
Temperature checks given to staff
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • Available in some public areas: WiFi (CAD 14.95 per night)

Parking and transportation

  • Self parking: CAD 33.00 per day
  • Valet parking: CAD 33.00 per day
  • Electric car charging station
  • Roundtrip airport shuttle (surcharge) from 3:30 AM - 7:30 PM
  • Airport shuttle at scheduled times
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–11:30 AM: CAD 12.00-24.00 for adults and CAD 8.00-12.00 for children
  • 2 restaurants
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool
  • Motorized watercraft
  • Sauna
  • Shopping
  • Spa tub

Family friendly

  • Dry cleaning service
  • Indoor pool
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • Chinese
  • Danish
  • English
  • Filipino
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Malay
  • Portuguese
  • Russian
  • Spanish

Business services

  • 24-hour business center
  • Meeting rooms
  • Conference space (22600 square feet)

Outdoors

  • Garden
  • Picnic area

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Linens
  • Portable fan
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • Pay movies
  • Video-game console

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Window screens

Policies

Check-in

Check-in from 4:00 PM - anytime
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Airport shuttle service is available at scheduled times from 3:30 AM to 7:30 PM
Fees may apply; contact the property in advance to get details

Renovations and closures

This property is closed from March 25 2020 until further notice.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per accommodation, per night
2 per room
Food and water bowls are available
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

American ExpressDiners ClubDiscoverJCB InternationalMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between CAD 12.00 and CAD 24.00 for adults, CAD 8.00 and CAD 12.00 for children (approximately)
  • Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: CAD 14.95 per night (rates may vary)
  • Airport shuttle fee: CAD 25.00 per person (one-way)
  • Airport shuttle fee per child: CAD 15.00 (one-way), (from 3 to 17 years old)
  • Self parking fee: CAD 33.00 per day
  • Valet parking fee: CAD 33.00 per day (in/out privileges)
  • Pet fee: CAD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
  • Contactless check-out is available.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner.
  • Each guestroom is kept vacant for a minimum of 48 hours between bookings.
  • The property affirms that it follows sanitization practices of Bureau Veritas (Accor Hotels) guidelines.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The photos are representative of rooms offered and may differ from the actual room received.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Guests under 18 years old are not allowed in the spa

Property is also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress Hotel
The Fairmont Empress Victoria
The Fairmont Empress Hotel Victoria

Frequently asked questions

Can I cancel my reservation for free at The Fairmont Empress and receive a full refund?
Yes, The Fairmont Empress offers free cancellation on select room rates, because flexibility matters! Please refer to The Fairmont Empress cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an indoor pool.
Is The Fairmont Empress pet-friendly?
Yes, this hotel allows pets (limit 2 per room). There's a fee of CAD 25 per accommodation, per night.
How much is parking at this property?
Self parking is available for CAD 33.00 per day. Valet parking is available for CAD 33.00 per day.
What time is check-in at this property?
Check-in is from 4:00 PM–anytime. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at this hotel?
Check-out is at 11 AM. Late check-out is available for a fee (amount may vary, subject to availability).
Does The Fairmont Empress provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of CAD 25.00 per person, one-way, applies.
Where is this hotel located?
This family-friendly Victoria hotel is located on the waterfront, within a 5-minute walk of Maritime Museum of British Columbia, Victoria Bug Zoo, and British Columbia Parliament Building. Victoria Harbour and Market Square are also within 10 minutes.

Guest reviews

Overall score and ratings for The Fairmont Empress

4.4
Excellent
5 - Excellent
665
4 - Good
232
3 - Okay
78
2 - Mediocre
40
1 - Poor
19
4.7
Cleanliness
4.6
Service and Staff
4.4
Amenities
4.5
Property condition

2/5

  • Liked: Cleanliness, property conditions & facilities
  • Disliked: Amenities

1. Horribly slow check in. No lineups, just broken computers? 2. No room service 3. Service at restaurant was VERY slow I don’t blame the staff,

Stayed 1 night in Jul 2020

5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 3 nights in Jun 2020

    3/5

      This traveler didn’t leave comments with their review
      Stayed 4 nights in Apr 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
      Harbour View Outstanding

      My favourite thing about this hotel (and there were many) was having a harbour view. Paying a bit extra for it was totally worth it and highly recommended!

      Stayed 5 nights in Mar 2020

      4/5 Good

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      The outside of the hotel is gorgeous. Same with the rest of the most visited areas of the hotel. However, the price doesn’t match the true quality of the rooms. It’s something you do to say you stayed at the Empress, but not a place I would return to. Room was adequate. Stayed in a deluxe king room. Room seemed upgraded superficially, but definitely small for the price. The halls were dark, very old looking, and really blank and void of anything interesting. No soaking tub, just a shower with little water pressure. Bed was comfortable, but the walk to the room from the lobby was pretty far with confusing turns. It’s an old hotel in a pretty setting. Not much Else to say. Tea was fun the next morning... try to get a seat with a window/harbor view!

      Stayed 1 night in Mar 2020