Ratings based on 2,121 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Upstate NY

Great location for site seeing - highly recommend

Posted Aug 23, 2016
Pros: Decor, service
Cons: Hot water in the morning
Location: White House a block away, Metro a block away. Stop on the Trolley Tour, one block away. Restaurants near by. Great location!
Really beautifully decorated elegant hotel with excellent service. Our room was spacious and nicely decorated. My only issue is no hot water in the shower in the morning, two days in a row. My sister showered at night and had hot water, so it must be a capacity thing. There wasn't much of a view from the window, but we just took a basic level room. Everything else was fantastic - especially the staff. The location, so close to the White House and the Metro was perfect for site seeing.
5 out of 5
by A verified traveler from Mystic Island NJ

Will definitely return.

Posted Aug 17, 2016
Pros: Everything!
Cons: Fans in the outdoor area. On hot sticky days some air circulation would be great and perhaps some low lighting.
Location: The location is close enough that you can walk or get a ride to where you want to go. If it's hot we suggest taking the metro or cab.
From the valet, the bus boys, the doormen, the check in staff, the concierge, the cleaning staff and turn down service, the restaurant staff, (we loved Peter), the staff at Le Bar, and when we sadly had to leave the check out staff, the entire stay was flawless and amazing. There wasn't an employee who didn't go out of their way to make you feel special. We were there to celebrate our 35th Anniversary and at check in they asked if we would like to upgrade our room to a suite. The room ended up being perfect! While it was right next to the elevators it didn't inconvenience us in anyway. Thank you for being so awesome. We will be back!!!
Comment from Hotel Management
Aug 18, 2016 by Joseph, Hotel Management
Dear Karroge, Thank you for choosing Sofitel for your special event! We are glad to know we were able to help you creating beautiful memories for your 35th anniversary! We hope you will make a tradition of visiting us, and Happy Anniversary once more! Kindest regards,
4 out of 5
by A verified traveler

Posted Aug 14, 2016
Great charming hotel in an excellent location just around the corner from the whitehouse.
Comment from Hotel Management
Aug 15, 2016 by Joseph, Hotel Management
Bonjour! Thank you for choosing Sofitel for your visit! Our location is definitely a plus, and we are delighted you were able to take advantages of all the great spots nearby. We look forward to welcoming you back soon! Kindest regards,
5 out of 5
by A verified traveler

Nice hotel close to the white house

Posted Aug 10, 2016
This hotel is in a great location, close to the White House and a subway stop. The staff goes above and beyond, the valet wasn't even open yet when we left but they quickly got us our car. It was perfect from check in to check out.
Comment from Hotel Management
Aug 11, 2016 by Joseph, Hotel Management
Bonjour! Thank you for choosing Sofitel for your visit to our Nation's Capital! We are glad to know you enjoyed our central location as well as our customer service. We hope to have the opportunity to welcome you back again soon! Kindest regards,
4 out of 5
by A verified traveler

Nice hotel

Posted Aug 10, 2016
Some of the staff are a little bit snob. The location was close to tourist spots. A little bit far from convenience store and affordable restaurants
Comment from Hotel Management
Aug 15, 2016 by Joseph, Hotel Management
Bonjour! Thank you for taking the time to share your experience. We strive to provide our guests with genuine, personal service and our ambassadors are well known for being friendly and helpful and we are sorry you did not feel that way. We hope to welcome you back. Best regards,
5 out of 5
by A verified traveler from S

Great location

Posted Aug 8, 2016
Very nice. Great location. Definitely would stay again
Comment from Hotel Management
Aug 9, 2016 by Joseph, Hotel Management
Dear George, Thank you for choosing Sofitel for your visit to our Nation's Capital! It seems you were able to take advantage of our central location, in the heart of downtown Washington D.C. We hope to have the opportunity to welcome you back again soon! Truly,
1 out of 5
by A verified traveler

Excellent... initially.

Posted Aug 8, 2016
Pros: Updated rooms and bathroom. They were very elegant looking and comfortable.
Cons: Wifi
Location: Everything is nearby.
Initially I gave this hotel a 5 star. The room was excellent and spacious, bed was comfy, bathroom WAS clean and updated. Lobby staff were very nice and helpful. Everything you would want to see was close by. However, I am changing my rating from 5 stars to 1 star. Somehow, on the last day of our stay, our bathroom toilet got used while we left our room. We were gone for approximately 8 hours. When we came back to our room in the afternoon, we smelled a strong excrement smell. Everything seemingly looked made up and cleaned... however when we lifted the toilet cover, there was excrement smeared onto the seat. Horrified, we notified lobby staff who said they would contact the manager and fix the problem. We left to explore the city in the meantime. We came back after midnight, and somehow the toilet seat still had not been cleaned, however the seat and cover had been lifted as if someone had checked. We talked to the night manager who was was shocked that it had not been fixed since she was notified that it was cleaned by cleaning staff. She was incredibly apologetic and fixed the problem herself. I felt terrible that she had to be the one to actually clean someone else's literal crap. Needless to say, we were all grossed out. She did tell us that the manager of the maid staff would follow up with us, however they never did as we checked out in the morning. We had an excellent time up until that point.
Comment from Hotel Management
Aug 12, 2016 by Joseph, Hotel Management
Dear QotSAgirl314, Thank you for taking the time to provide us with your feedback. We are sorry about the inconvenience you met during your stay with us. We can assure this is an isolated incident and we hope that you will present us the opportunity to better serve you in the near future. Best regards,
5 out of 5
by A verified traveler

Amazing location

Posted Aug 4, 2016
Amazing location, not too big so it has some of the old world charm.
Comment from Hotel Management
Aug 5, 2016 by Joseph, Hotel Management
Bonjour! Thank you for choosing Sofitel for your visit! We are glad you enjoyed the feel of "boutique hotel" of our property... We look forward to welcoming you soon. With warm regards,
4 out of 5
by A verified traveler from Orinda, CA

Great location and service

Posted Aug 1, 2016
Pros: Location and service.
Cons: Closet space.
Location: See above.
Located just a block from Lafayette Square, the hotel is a great base for touring the White House, the Mall, Smithsonian and the Monuments. The staff were very friendly and helpful. My only complaint is that in my superior double room, the closet space was minuscule, almost completely taken up by the iron and ironing board that I didn't use and the hotel bathrobes.
Comment from Hotel Management
Aug 3, 2016 by Joseph, Hotel Management
Dear Carol, Thank you for taking the time to share your experience.We are glad you enjoyed our central location in downtown Washington DC! I'm sorry you found our closets were not large enough. Please note that we can have extra luggage rack sent to the room upon request. We hope to welcome you back soon. Kindest regards,
5 out of 5
by A verified traveler

Very nice hotel, centrally located to everything

Posted Jul 28, 2016
Nice hotel, staff very friendly but has very limited breakfast choices. Room very clean but the feathers on the bed mattress were sometimes uncomfortable.
Comment from Hotel Management
Aug 3, 2016 by Joseph, Hotel Management
Dear Houston, Thank you for sharing your experience with us. We are glad you enjoyed the customer service you received during your stay. Please note that feathers can be removed from the bed at your convenience. We hope we will have the opportunity to welcome you back! With warm regards,