“‘Additional Hotel charges’
On check in, the front desk staff informed me of ‘additional charges’ that were outstanding. I verified via Expedia that i was already charged and paid in full prior to check in. The manager was contacted and they proceeded to inform me that if i did not pay that additional charges I would not be allowed the check in. These charges they claimed was the normal policy of the hotel, the Expedia charges were to Expedia and I was to pay additional hotel charges. Also, they……
“Lovely hotel with helpful staff when on site. My only issue was, my arrival was delayed due to factors out of my control. I had called the hotel twice to let them know that I would not be arriving as expected and therefore to please not no show me. I was told that it would be noted in my arrival, but even with alerting the staff, I was still “ no showed. “
They were able to overturn this, but caused a hassle and delay at checking”