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"Room was excellent, and the staff were very lovely during our stay "

"Clean, cosy and the bar is lovely"

"I have stayed in London many times over the years and would say that, for the money, this was the worst experience I have ever had. The staff was barely civil and the whole hotel felt extremely run-down. The room was in need of painting and several things were not working. I could only find one functional electrical outlet, the TV was not operational (turns out the cable had been unplugged), and the safe's mechanism was pulled away from the door -- the batteries were lying in the safe, and the door could not close as it was misaligned. The heated towel racks weren't working and when I asked about them, I was told they had been disabled throughout the hotel as they were a safety hazard. (A sign indicating that might have been nice.) The drawers to the desk wouldn't close properly and there was a slight odor throughout. When I requested a new room, the staff grudgingly agreed. The new room was marginally better - at least the TV worked. In addition, there is no food available at the hotel, not even vending machines. I was very glad I was only staying the one night. I would not recommend this hotel to anyone. "

"Had issues with the room, I booked a king bed room, and got a room withj two double beds. Small beds and a big room that was not what I wanted. When I asked the staff, they said it was an upgrade, but it is not what I wanted. was told that cause it was through a third party nothing they can do for me. I was not the only one to complain about this issue. So check when you arrive."

"Easy to get to by car ,good secure parking . Ideal for the central London underground only 2 minutes walk "

"There was no bar and no restaurant despite website advertising the property had both, which was very disappointing as that was our reason for choosing this location. Building is sadly very run down, as were bedrooms. Bathroom was damp and bath felt as if it was going to fall through the floor if it was filled with water. Bed was clean and comfortable, shower was pleasant with lots of hot water. Hotel has lots of potential and I hope it is refurbished soon to realise this. It was OK for the cheap room rate, but disappointing for advertised amenities to not be available. "

"Room very clean, good supply of tea and coffee. Comfy bed. Very close to town centre"

"Very welcoming, clean room, lovely swimming pool and steam and sauna. Food excellent."

"Room was cold and run down, beds for kids are not great, provided kettle, sugar, milk cups but no tea or coffee to go with it. Biggest issue for us was breakfast, no acknowledgement that we had breakfast included at check in so no idea of timings. Breakfast itself was poor quality, and worse cold, the heat lamps clearly don’t work, tables not cleared the gentleman looking after the dining area had a Bluetooth headset and was clearly on the phone chatting away to someone instead of doing his job. Apparently you don’t provide teaspoons (ridiculous), also paper coffe cups, why not proper glassware. "