“I booked Comfort Inn Pine Grove for a family stay, and a working pool was a major reason for choosing it. The pool was unavailable, and the treadmill also did not work. My calls to the front desk went unanswered. I checked out a day early, but Expedia told me the hotel declined my refund request. What should have been a relaxing family trip became hours of frustration and searching for another place to stay. Very disappointing.”
“Could not get anyone to come to the desk when I arrived. Had to call them. They left a hand written note with a phone number to call and check in. I arrived early, they told me I would have to come back. When I got back still no one at the desk had to call and wait for someone to come to the desk. Room was clean but run down. It was nothing more than a roadside motel. Ceiling chipping and falling apart, tub was stained and gritty. Spider webs outside of the doors were huge and so were……