“The room itself was okay, but overall cleanliness was disappointing. The stairwells looked neglected and the towels felt worn out. Check-in was also unwelcoming, which set the wrong tone.”
“Slow checking in. Once Kaylee came on duty things ran excellent. But arrived at 240pm and was told checking in earliest was 3pm. They didn't even try to take our information or payment before 3pm. This was after waiting for about 10 minutes at front desk without anyone in site even after ringing a bell twice.
The room was spacious, comfortable beds. Took 5 minutes or more to get hot water, but good shower after that.
Location and free parking always good.”
“There was no hot water in my room - not in sink, not in shower - not in the morning, not at night. Had to take a cold shower. Asked to be moved to another room for 2nd night, was told it was just a morning thing - boiler not keeping up - would not move me, then at checkout the staff was extremely unhelpful dealing with this, would not comp me, sorry but not sorry, tried to tell me that I did something wrong and didn't know how to turn on hot water. Everything else was great, room was clean,……
“My room was clean but outdated. The ceiling fan plate in the bathroom was on the floor and the grout around the shower surroundings was rusted. In need of an update.”