“A good place to stay that is extremely well situated, a few steps away from the central ghat where we can see Artii ceremony and also centrally located to go walk in old town or to the south.
Front desk person was very welcoming and nice. I received a lot of touristic information although I already had a guide. You have to walk a little bit to get there but they send someone to show the way and help with luggage.
For the price, it is perfect. There is AC in the room and hot water for shower.”
“This hotel is OK if you dont want hot running water on demand in the evenings. If you do, you need to ask the staff to switch on the immersion heater 30 minutes before you want your shower!
On our last morning, there was also no hot running water. Instead, we were presented with a bucket of hot water.
There is AC in the room but this is used to cool the room only and not heat the room. As we were there in winter time, we were very cold!
We booked a premium room which was so small! We asked to……
“FORMAL COMPLAINT – Misleading Hotel Listing, Unacceptable Hygiene, Guest Safety Concerns and Demand for Full Refund – One Off Assi Ghat, Varanasi (14–16 October)
To
Expedia Customer Relations / Customer Support
Subject: FORMAL COMPLAINT – Misleading Hotel Listing, Unacceptable Hygiene, Guest Safety Concerns and Demand for Full Refund – One Off Assi Ghat, Varanasi (14–16 October)
Dear Expedia Customer Relations Team,
I am writing to lodge a serious formal complaint regarding my fully prepaid……
“1. Half the items on the restaurant menu were not available
2. The service was really slow… and at times there was no response ( example- in my 6 days of stay they didn’t replace my faulty hair dryer)
3. The elevators and in general all the rooms had a particular stink…
The guy in charge though, Suraj was a good and helpful person but I don’t think he knows the competence of the staff. Well now he will know.
They have.a taxi service - please don’t use it if the guy incharge is Rajan Singh who……
“The property had an amazing ambience, also it was so clean and beautiful it gave the feel of a 5 star property.
The staff was really polite and helpful.
Had a great experience”