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"Excellent "

"Excellent location. Room was beautiful and included everything needed."

"Parking was $62 per day. Hotel smelled like marijuana and there were people just outside the doors smoking. Made for a very unpleasant stay. "

"Good "

"I would rate this hotel as good to excellent if not for one employee. I stayed two nights and all the staff including front desk, restaurant and housekeeping were customer friendly and efficient with one exception. I returned back to the main entrance of the hotel on the second night after a long day of attending a burial and memorial service. I made the mistake of asking the person standing at the concierge desk to clarify the direction of the room elevators. He responded demanding to know my room # that I had not committed to memory. His hostility made me feel more like somewhere attempting to cross enemy lines than a paying guest of the hotel that employs him. Overall Chicago is one of the friendliest big cities, Hilton needs to lose this guy fast."

"To the Team, Thank you for the warm welcome during my recent stay. The booking process was seamless, my room was very clean, and the parking was easy to access. While parking is $54 a night, the convenience made it worth the cost. The hotel's location is excellent, with many stores reachable within a two-minute walk. I will definitely recommend your hotel to anyone visiting Chicago, and I look forward to staying with you again in the future."

"Staff was very friendly. "

"No valet parking availability, had to find your own parking downtown Chicago which was very inconvenient. Breakfast mediocre. Took 2 hours to get extra towels & pillows."

"Very clean, staff was super friendly. The only issue was outside noise from the street as it was somewhat loud all night."