“I had bigger expectations for this hotel.
On a positive note, the view is absolutely stunning. The exterior and the garden.
The room did not look like the images I saw. It was a bit of a let down.
I felt the woman on reception was dismissive and condescending to me.
I didn't get my room until after 4pm.
She told me my room was "almost ready" several times, which it wasn't. She even said she went to my room and the cleaning staff were in it.
If she was honest about the room's avail I could……
“We stayed here for 1 night after attending a wedding in Ballymena. The hotel has a welcoming, comfortable feel about it as a first impression and, the staff were very helpful from the start. Our room was OK but the bathroom a bit tired looking. Breakfast choices very good.”