“I had bigger expectations for this hotel.
On a positive note, the view is absolutely stunning. The exterior and the garden.
The room did not look like the images I saw. It was a bit of a let down.
I felt the woman on reception was dismissive and condescending to me.
I didn't get my room until after 4pm.
She told me my room was "almost ready" several times, which it wasn't. She even said she went to my room and the cleaning staff were in it.
If she was honest about the room's avail I could……
“We stayed here for 1 night after attending a wedding in Ballymena. The hotel has a welcoming, comfortable feel about it as a first impression and, the staff were very helpful from the start. Our room was OK but the bathroom a bit tired looking. Breakfast choices very good.”
“This Inn is undergoing renovation and has only in the last couple of months re-opened. They have concentrated on the public areas, the bar, reception etc. Unfortunately the guest rooms are unfinished and the corridors to them are in a building site state. They should not have opened up the guest rooms until these were complete. Although comfortable the guest rooms had an unfinished feel about them. Shower was hot and good, however it was impossible to lock them in a usable position. Fittings had……
“The accommodation is very comfortable, and place is easy to find out. The best thing is that they have a good restaurant, and it is worthy to enjoy the dinner there. ”
“Such a wonderful local gem! Excellent value for money, the room was impeccably clean, modern, and super cozy. Carol was a fantastic host who couldn’t have been more welcoming or helpful. I would recommend this place in a heartbeat!”
“Personal kind engaging conversation by both the wife and the husband who own this lovely property with a view. Offering to drive us into town to catch the bus or for errands or a dinner meal whenever possible”