“We enjoyed our stay at this resort. It’s a wonderful place with great staff and excellent customer service. I would like to mention Vijisha, Jibin, Anagha and Madhan who attended us and made our stay very enjoyable. They ensured everything was great and took care of every little detail. We would rate 10 / 10 in all aspects. We would definitely come back and highly recommended hotel if anyone coming to Thekkady!”
“The hotel staff were friendly and welcoming, and they also helped organize additional activities, which was appreciated. However, the breakfast spread was quite limited and could be improved. We also noticed that the bedsheets were not properly clean during check-in, which affected the first impression of the stay.”
“This was a great stay - everything is top notch - lovely room, great food, friendly staff, good service etc. The grounds around the hotel are especially nice. The pool - and views from it - are especially impressive! ”
“All good but there was a confusion about breakfast. Hotel staff told me that breakfast was not included but when I booked it clearly says breakfast included. Someone the hotel.com communication with Grand hotel did not mention about free breakfast. This caused confusion and time. When sending communication to the hotel please mention about breakfast is included. This will help the process. Please clarify why this confusion. ”