Derby Castle Hotels

"The floor in the Shower stall was chipped and didn’t look clean to me. They said it just needed painting. I didn’t think it was professional to rent out a room in that condition. Heater kept blowing cool air. Didn’t have good sleep there. The breakfast however was good. All in all, i was not pleased and will not book there again. "

"We were there because we had an appointment with Roswell Park. The hotel is conveniently located to the hospital. We were not there to site see. The hotel was nice with a decent breakfast. The staff at this hotel was amazing and most helpful. The gentleman who checked us in was helpful and helped us with parking arrangements. The shuttle service was excellent they even drove us to a restaurant and picked us up and took us to the hospital the next day. This is the hotel to stay at if you need to go to Roswell."

"The morning front desk woman is not very friendly. I felt as though she looked down on me. She wasn't helpful. She acted and sounded like she was inconvenienced and annoyed. I was trying to rebook my room or one like it so I wouldn't have to move hotels and she just didn't care. She didn't try to help me. She just kept saying nothing was ready. That was fine I could wait there till check in or the room being ready but non of that was even suggested by her. Also I accidentally left a personal item in my room and apparently housekeeping says it wasn't there. "

"The property was overall nice. Some aspect make the property look worn "

"Great location "

"Our 4th floor room was spacious and full of light with a lovely gas fireplace and street view. The bathroom was huge and the shower and amenities were great. Free glass of wine/beer is a nice touch. Breakfast was fine. It’s a lovely place but unfortunately our stay was not restful and it made us exhausted for the 3 nights and 4 days we stayed there. Fire alarms went off for 10 minutes the first night with no staff in sight or announcements telling sleepy guests what to do or if we needed to evacuate. It took ten minutes for fire trucks to arrive and promptly leave. No explanation or apologies were offered by staff the next morning, although when we inquired, we were told a steamy shower set off the alarms (huh??). It ruined our sleep for the night and we were exhausted at our daughter’s medical graduation the next day. The second night, we were shocked out of our sleep by fire crackers or something like it in the wee hours of the morning. The next night we were plagued by the all too common drag racers who rev their engines as they race up and down Delaware Avenue. This happens frequently and the cops don’t seem to care. It may have been quieter on the backside of the building but we will probably never find out. The other distraction is the heating system which is so loud and noisy and cycles on and off every few minutes throughout the night. As I said, lovely place but not at all restful. "

"Our room was super clean and spacious and the staff was so helpful and the breakfast was so good!"

"This was a very unique hotel! Loved the old time look and decor! Staff was friendly, our room was not ready at the check in hour, we had to wait another 40 minutes before getting into the room. Our bed was not overly comfortable for us. They supposedly serve coffee till 2 pm, but after that they don’t. No coffee shops close to the hotel. Rooms are nice and unique in themselves, the doors to the rooms are solid wood, beautiful."

"Clean room, good location, very friendly staff!"