Diamonds Casino Tours

Todo está muy bien , los baños un poco antiguos pero en general todo muy bien , la chica de los masajes es una maga me quito el dolor del nervio ciático , lo único poco mal es que se escucha mucho cuando tienes huéspedes enseguida .

Excellent customer service! Hotel staff were professional, responsive, friendly, and very welcoming. Mr. Guillermo went above & beyond to ensure that my stay was enjoyable & comfortable. He also made several recommendations on where to eat, things to do, and places to visit which I found extremely helpful. I must also note that Mr. Guillermo is multi-lingual; Spanish, English, French, & German; a very impressive skill! The Gran Hotel Panamericana Merida is in a quiet location with its own private parking lot. Upon entering the hotel, you are greeted with an inviting & relaxed ambiance with soft music playing throughout the day. Its location makes it accessible to many attractions and restaurants that one can easily walk to such as La Plaza Grande, Catedral San Idelfonso, Vana Restaurant and La Chaya Maya to name a few. The room was nice, clean, and spacious with a large closet; bed and pillows were very comfortable. Inside the room, you’ll also find a small fridge, a TV, a safe, and an AC unit that worked wonderfully. The restroom was clean and big with a walk-in shower and a full-size mirror behind the door. Other perks to take into consideration are the lovely pool, which is cleaned daily, and the FREE Wi-Fi which I was able to use without any issues. Lastly, the breakfast buffet varied daily with warm & very delicious dishes, fresh fruit, yogurt, bread, made-to-order omelets and a good selection of beverages.

Our experience at Hotel Cigno was simply exceptional. From the very first moment, every detail was handled with a level of warmth and care that truly sets this place apart. We would especially like to thank Bere, Jordi, Israel, Aaron, Moisés, as well as the impeccable teams in housekeeping, kitchen, maintenance, and the person who welcomed us so kindly upon our arrival. Hotel Cigno is not just a beautiful place—it is an experience. A space where hospitality feels genuine, where every gesture reflects dedication, and where you can truly disconnect and enjoy. We felt genuinely pampered—like being at home, but even better. We leave deeply grateful… and already looking forward to returning very soon.