Fort Bend County Fairgrounds Tours

Pool opens at 6am, went to swim around 10am no pool towels. House keeping refused to give us towel that we needed to use the pool towels but they were all in the dryer?! The night manger confused and mixed up room and even called for payment on a check in before arrival l, thought check in’s had to be in person by someone 21+ they where not. Rooms got tossed around and had to book a room for a night until family who was given my room woke up to swap. My number being on the reservation and calling someone who wasn’t for payment was a total shock, mystery , cause tons of confusion. The hot tub was terrible and so dirty it was actually insane. The house keeping kept talking disrespectfully about guess over their walkie talkies, very unprofessional. The day employee completely ignore people and line and had to ring the bell to get her attention the proceeded to be very aggressive and rude. She was going through something but doesn’t have to take it out on us. She I in hospitality if she can’t put a smile on and take care of guest she has to do better or join the house keepers and their gossiping. Breakfast was great well stocked and kept up with. Rooms where clean shower heads needed deep clean but can’t complain other wise on clean hotel. New night employee seems good little jumpy but he’ll be a great help to the chaos there. Elevators worked which is a plus from previous post. Was miss informed in the beginning when checking in about not paying a room that was paid. Do better

We had a wonderful stay at this hotel. Easy check in. Great location near the airport. Super clean. Smelled really good. Good parking. Safe. Nice decor. Highly recommend.