“Good clean room, air conditioning was welcome in the summer heat. It was a little further from the main town than I was expecting. The downsides are the internet is ridiculously slow and to get faster internet there’s an additional charge as was the 15 pound charge to check in early, which I understand if you were asking for an 8am check in but, to charge that much when you’re an hour early seems a bit money gouging.”
“The 5-night stay was overall comfortable, although there was an issue with controlling the temperature of the hot water shower. It would occasionally become scalding during showers. It would also be wonderful if breakfast could include some fruit. Other than these minor points, it was a delightful stay. When we arrived in the late afternoon, the reception gentleman kindly helped my daughter and me carry our luggage to the room on the 2nd floor.”
“Bed was lovely and comfortable. Room was very nice. Struggling to get in and out of the shower.
Staff on the whole were lovely but felt there was an atmosphere of discontentment amongst staff.
Food expensive with service charge added without giving us the opportunity to say no.
Rats running around the skip outside. Needs a general paint job outside.
Leaving on a positive the breakfast was lovely.”
“The most fabulous service from the hotel staff I have ever had with the wonderful scenery view!!! Surprised experience to see deer and foxes in front of the hotel!”
“The hotel’s proximity to the train station and the availability of a microwave oven are positive aspects. However, the lighting in the room is inadequate, especially near the door. Furthermore, the dark-colored carpet makes the room appear even dimmer. The room’s price is quite high, likely due to the Cheltenham Festival.”