Hamilton Pool Preserve Tours

This rental was very clean, modern and truly felt like I was at home. The rental is convenient to local restaurants and groceries. I was very impressed with all the modern features along with a game room for my son. Highly recommend as a comfortable home to stay in when visiting Cedar Park or Austin.

I arrived at the hotel only to find that the main lobby was closed, and I was instructed to check in next door at the Indigo Hotel. After checking in, I parked in the garage, but the elevators were out of service. There was no signage or guidance explaining how to access my room, which made the arrival process frustrating and confusing. Once I finally reached my room, I got my kids ready to enjoy the pool for the evening. However, when we arrived at the pool area, there was a pool party taking place that was clearly geared toward adults. There was excessive drinking, inappropriate dancing, and an overall atmosphere that was not suitable for families with children. None of this was disclosed or advertised at the time I made my reservation. Had I known about these conditions, I would have chosen a different hotel for my family’s stay. I spoke with the hotel staff to express my concerns, but I was disappointed by their response. I was simply told that it “wasn’t their problem,” which demonstrated a lack of concern for guest experience and customer service. Overall, this stay fell far below the expectations set when I booked the hotel. Between the closed lobby, inaccessible elevators, lack of communication, and the unexpected adult-only atmosphere at the pool, my family’s experience was significantly impacted. I would appreciate an appropriate response and consideration for the inconvenience and disappointment we experienced.