Coffee maker in room did not work,breakfast selection very limited for 2 days coffee not available in lobby not working.
THOMAS
2024 年 5 月入住 3 晚
8/10 还可以
JAMES
与配偶出行
2024 年 5 月 11 日
Breakfast was not as expected they ran out of milk and certain coffee drinks and they changed their times on weekends but there was no notification and the pictures of the breakfast were not even close to what they had.
JAMES
2024 年 5 月入住 2 晚
4/10 很差
Kerri
与家人出行
2024 年 5 月 11 日
满意:服务设施,员工和服务
不满意:住宿条件和设施
This is probably the worst managed hotel I've stayed in during my lifetime. Numerous things were broken: 1 one treadmill in the exercise room, the drink vending machine, the coffee/cappuccino maker in the lobby, the waffle maker for the breakfast.
Before the coffee machine was deemed broken, the staff had to scrounge up cups because they ran out. The only ones they could find were 9 oz cups for a machine that makes 12 oz cups.
The provided breakfast was pitiful. There was no juice. There was no butter for the toast. They were just out. And no waffles since the waffle machine was broken. We were fortunate that the eggs and sausage were stocked when we arrived. I was shocked that the eggs had a slice of cheese inside with no indication on the warming dish. This could be a horrible surprise for someone with a cheese allergy.
The hotel room was surface cleaned but there were cracks in the sink and mildew between the tiles in the bathroom. The carpet in front on the beds was sticky.
It's an older hotel. For the price paid, it was definitely not worth it.
There were 2 positives...one was the employees. The front desk staff was phenomenal. They were friendly and they attempted to deal with some of the issues as best they could...with a friendly demeanor.
The second positive was the pool/hot tub area. It was super clean and well maintained. We appreciated that the staff had neatly laid towels on the back of the chairs. It almost made the pool area feel like an upscale spa.
Kerri
2024 年 5 月入住 1 晚
4/10 很差
Greg
2024 年 5 月 9 日
满意:清洁度
不满意:员工和服务
The hotel itself was clean and in a nice location. When we went to checkin, there was no one at the desk, it took a lady to yell for someone to come check us in.
There was only one bar of soap in the room none in the bathroom for showering
The next morning our coffee maker in our room did not work nor did the one in the breakfast area. There was hardly any food for the supposed free breakfast, there was no meat available and no eggs, and no interest in refilling anything. Just not a very well run place. There were many people unhappy about the breakfast. I will definitely not recommend the hotel to anyone after our experience!
Greg
2024 年 5 月入住 1 晚
10/10 超赞
Brian
与配偶出行
2024 年 5 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean. We would stay there again. Only complaints would be the sofa in the room was pretty dirty.
Brian
2024 年 5 月入住 1 晚
6/10 一般
Jeff
与家人出行
2024 年 5 月 6 日
满意:员工和服务
Staff was very nice.
Room could have been a little cleaner, vacuuming wise.
Free breakfast was terrible.
Jeff
2024 年 5 月入住 2 晚
2/10 糟糕
BRYAN
2024 年 5 月 5 日
Good neighborhood and nice front desk staff. Two of three rooms rented had filthy bathrooms and we were unable to use showers due to uncleanliness.
BRYAN
2024 年 5 月入住 1 晚
2/10 糟糕
Jared
2024 年 5 月 5 日
不满意:清洁度
Jared
2024 年 5 月入住 1 晚
4/10 很差
Lynette
团体旅客
2024 年 5 月 5 日
不满意:住宿条件和设施,清洁度
I was disappointed. The shower didn’t work. The room was freezing. The carpet was dirty.
Lynette
2024 年 5 月入住 1 晚
10/10 超赞
Christopher
与家人出行
2024 年 5 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
One of the hotel inn in part of Holland, Michigan. Highly recommended!