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"Rooms were ok but seemed old even though they look recently remodeled. We booked the hotel for the shuttle since it runs 24 hours and we were getting into the airport late. I called to verify the shuttle the day before, our plane was delayed by several hours which I called again to let them know. They said to call once we land and they would send the shuttle. We tried calling the hotel for 45 minutes with no answer. This was at 2:30 am with 2 very tired kids. We ended up arriving to the hotel at 3:45 am after FINALLY getting ahold of someone and they sent the shuttle. Be aware that if you are catching the shuttle from the hotel, he could arrive up to 20 min early and will yell once in the lobby that the shuttle is there and will leave. I had to run out to tell him my kids were coming and he seemed bugged. Overall, not a great experience. "

"All of the staff were great, except one staff member who was extremely rude during check in. Thankfully, another team member stepped in and assisted us. "

"Good"

"Do not stay here. Here are some highlights. #1 checked in and could not get in our room because the door scan didn't work. Sat with my kids for 30 minutes on a dirty hallway floor waiting for maintenance to replace a door battery. #2 1 towel, 1/2 roll of toilet paper in newly cleaned room #3 Duct tape on the refrigerator door #4 Broken cabinet door laying on the kitchen counter #6 Broken dresser drawer in the bedroom #7 couch cushion heavily stained #8 AC vent covered with dust #9 microwave open/close button jammed #10 no plastic bag liner in the kitchen trash can #11 multi-floor parking garage does not have an elevator at all. You cannot push a luggage cart up the ramps. #12 parking garage stairs smell like pee and have homeless people sleeping in one section. #13 Complained to front desk and they refused to credit our stay because "we used a third party company (Hotels.com) to purchase the room. I paid $1,000 for 3 days at the terrible hotel. If you decide to stay, at least stay away from room 1303."

"Gym was good for what i needed"

"Friendly staff, prompt valet, spacious room. "

"Bad crowd outside at night, wife got sick eating at the restaurant and rooms are not clean. Night staff was rude, booked one room with 2 queens but got a room with 1 king. They would not cancel my reservation and they did not have a roller bed. Had to sleep on the floor. Not a good hotel. "

"Breakfast was always fresh, room was tidy and the staff were kind"

"Excellent staff"