Hunter Valley Trail Tours

The staff was great and rooms were.

Electronic check in made it easy and fast to get to room.

The overall stay was good. Great scenery, convenient parking, as well as cleanliness. However there were some major downfalls. Our villa located on the 1st floor, had someone above us possibly 5 or 6 people including kids in one small room. The first night was ok. The second thru last night were horrible. Getting woken up at 3am by stomping and loud thumps and bangs from upstairs neighbors. Followed by constant kids running around and screaming. Called the front desk on the second night around 7:30pm to inform them of the matter we were told to call back after 10 if the matter ensues. Needless to say we did that and no one answered the phone. So yet another restless night. Never received a return call or any help whatsoever. Now let’s talk about the beds, they are not as comfortable as the villa looks. Beds felt springs in my back and not cushioned at all. The temperature is hard to regulate in the room it’s either too hot or cold. Overall besides the view I will never stay here again. If I could get a refund I would.