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"Loved the fact that there was free, warm potato soup waiting when we checked in. The room was clean and attractive, and the breakfast buffet was good. The staff members were uniformly pleasant and helpful."

"Unexpected stay"

"House keeping never brought any more coffee to the room for the 3 nights I stayed. The room was good except…..the toilets should be adult height not child height. I know it wasn’t labeled a handicap room but the higher toilets was all that was missing "

"I truly enjoyed my stay at the Embassy Suites in Charleston WV. When arriving there was an event going on which did not impact my stay at all. I was in a room with no TV but a remote, I called front desk and they changed room instantly the only thing I had to carry everything back down to 1st get new key and go back to new room. The front desk attendant should have met me at room. I ordered room service and it was delivered quickly. The breakfast was excellent. I would definitely go back!"

"We really loved our stay here. It was in the perfect location for us and what we wanted to do, enough parking spaces so we were always able to park at night. The room was very spacious and the bed was so comfy! The pillows were a bit on the small side but im not sure if thats an American thing or not. The only slight issue was when we were using the shower as the tap was kind of hanging out the wall so we had to be very gentle using the pull switch to alternate the water flow to the shower head. The breakfast was good ,(cinnamon toast crunch and waffles were out breakfasts of choice) and the laundry room came in handy as we purchased some nice clothes from a few goodwill stores we visited. Overall its a great wee hotel and we would definitely stay here again. We also felt very safe here despite not knowing the area at all."

"Yes"

"Friendly staff, great breakfast, tv and WiFi worked great, plenty of hot water for shower, and very comfortable beds. BUT, the cleaning crew seems to think cleaning the tub/shower, putting in clean towels, and changing the bedding is all there is to cleaning the room. Sugar spilled on the desk. Dirt on the floor. Significant layer of dust on the shelf under the sink (which they have seen if they had put the hair dryer back in its bag. And the drain in the tiling didn’t work so hard to bathe a little one—or me! All that being said, the really important things were excellent; and the cleanliness is an easy fix. This is our third time staying here and the first we’ve encountered any issues at all. So would definitely stay here again"

"Everything was so nice and clean, staff was super friendly! My daughter loved the pool! "

"Clean room, great staff, nice pool"