“This place is false advertising online. When we arrived to our room, there was a HORRIBLE smell. Bugs flying all over the room. Roaches and spiders crawling in the room. Dead bugs were smashed on the walls and no one cleaned it. I booked a Luxury Double room but was given a deluxe room with one bed. They tried to upgrade rooms but still the same issues. This hotel is not luxury. It smells old. It looks as if it’s not used. The doors had holes in them which allowed bugs to settle in the room. We……
“Knowing that this was a newly opened hotel, we expected some quirks and ongoing improvements. But it is easy to see that this place is special and that the management and team from the manager, to reception to room attendants are well trained, very professional and eager to please. The location above the main sapa square is very convenient, yet away from the hectic energy around the square. Overall Sapa was a very pleasant experience and I can highly recommend both the city and this new resort.……