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The Queen's Hotel

3.0 star property
Comfortable hotel in Lerwick with 24-hour front desk

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for The Queen's Hotel

Exterior
Exterior
1 bedroom, desk, iron/ironing board, free WiFi
Combined shower/tub, free toiletries, hair dryer, towels
Double Room | 1 bedroom, desk, iron/ironing board, free WiFi
Reviews
6.0

Popular amenities

  • Housekeeping
    HousekeepingHousekeeping
  • 24/7 front desk
    24/7 front desk24/7 front desk
  • Free WiFi
    Free WiFiFree WiFi

Check-in time

2:00 PM

Check-out time

11:00 AM

Explore the area

Map
24 Commercial St, Shetland, Lerwick, Scotland, ZE1 0AB
  • Popular LocationLerwick Town Hall6 min walk
  • Popular LocationCoastal Walk to the Knab8 min walk
  • Popular LocationUp-Helly-Aa Exhibition13 min walk
  • AirportLerwick (LWK-Tingwall)17 min drive

Most relevant reviews

ExperimentalCarousel

2/10 Terrible

Sonya
Jun 19, 2023
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Room options

View all photos for Triple Room

Triple Room | 1 bedroom, desk, iron/ironing board, free WiFi

Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room (sleeps 3)

1 bedroom, desk, iron/ironing board, free WiFi

Family Room (sleeps 3)

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room (sleeps 4)

Combined shower/tub, free toiletries, hair dryer, towels

Family Room (sleeps 4)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Single Room

Single Room | 1 bedroom, desk, iron/ironing board, free WiFi

Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room | 1 bedroom, desk, iron/ironing board, free WiFi

Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Sea View

1 bedroom, desk, iron/ironing board, free WiFi

Twin Room, Sea View

  • Sea view
  • Sleeps 2
  • 2 Twin Beds

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The price is $170
$205 total
includes taxes & fees
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About the neighborhood

Lerwick

Located in Lerwick, The Queen's Hotel is in the city center and on the waterfront. The area's natural beauty can be seen at Isle of Noss and Bain's Beach, while Shetland Museum and Böd of Gremista are cultural highlights. Spend some time exploring the area's activities, including whale-watching.
Visit our Lerwick travel guideOpens in a new window

What's nearby

  • Bain's Beach - 1 min walk
  • Shetland Museum - 5 min walk
  • Lerwick Town Hall - 6 min walk
  • Coastal Walk to the Knab - 8 min walk
  • Up-Helly-Aa Exhibition - 13 min walk

Getting around

  • Lerwick (LSI-Sumburgh) - 41 min drive

Restaurants

  • ‪Da Haaf Restaurant - ‬12 min drive
  • ‪The Lounge Bar - ‬2 min walk
  • ‪Thule - ‬2 min walk
  • ‪The Dowry - ‬3 min walk
  • ‪Gurkha Kitchen - ‬4 min drive

About this property

The Queen's Hotel

Hotel by the sea
The Queen's Hotel provides everything you need. Stay connected with free in-room WiFi.
Additional perks include:
  • Multilingual staff, luggage storage, and smoke-free premises
  • A 24-hour front desk
Room features
All guestrooms at The Queen's Hotel offer amenities such as free WiFi.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • TVs with digital channels
  • Electric kettles, daily housekeeping, and desks

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free offsite parking

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • On the waterfront

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV with digital channels

Food and drink

  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Queen's Hotel Lerwick
The Queen's Hotel Hotel
The Queen's Hotel Lerwick
The Queen's Hotel Hotel Lerwick

Frequently asked questions

Is The Queen's Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Queen's Hotel?

As of Jun 18, 2024, prices found for a 1-night stay for 2 adults at The Queen's Hotel on Jun 20, 2024 start from $227.31, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Queen's Hotel?

There is free parking nearby.

What time is check-in at The Queen's Hotel?

Check-in start time: 2 PM; Check-in end time: 11 PM. After-hours check-in is not available.

What time is check-out at The Queen's Hotel?

Check-out is at 11 AM.

Where is The Queen's Hotel located?

Located in the heart of Lerwick, this beach hotel is steps from Bain's Beach and Shetland Museum. Fort Charlotte and Lerwick Town Hall are also within 10 minutes.

Reviews

6.0
Rating 10 - Excellent. 3 out of 43 reviews" "
Rating 8 - Good. 17 out of 43 reviews" "
Rating 6 - Okay. 6 out of 43 reviews" "
Rating 4 - Poor. 8 out of 43 reviews" "
Rating 2 - Terrible. 9 out of 43 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Gareth

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Wilma

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel should not be open to paying guests. It needs a complete refurbished and lacks basic amenities and services that are not stated on the website.
Stayed 4 nights in Nov 2023

8/10 Good

Philip

Traveled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice old style hotel. Room was comfortable. Great views across the water. Currently being renovated so no restaurant and reception is rarely staffed during the day.
Stayed 3 nights in Aug 2023

2/10 Terrible

Erick

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is so dirty and under renovations, didn’t feel safe at all. When I wanted to cancel my booking I was told i will not get a refund, that’s daylight robbery. The property was advertised and there was no mention of it being under renovation.
Stayed 1 night in Aug 2023

4/10 Poor

David

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It's an old hotel that could be very nice and probably was at one time. Carpeting and wallpaper very worn. Bathroom was large and clean which was nice but faucet handles fell off when used, toilet paper roll kept falling off, etc. TV didn't work and we were told someone would come check it out which never happened. Restaurant was closed so had to walk into the town every morning for breakfast and coffee. Supposedly new owners who plan on fixing it up - would be interested if that happens.
Stayed 4 nights in Aug 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible room and good luck trying to check-in.
I don’t usually leave negative reviews even if I have a bad experience but this hotel is really terrible, if it was a cheap rate you could understand, but we were knocking on almost £300 a night. Arrived there at 2.00pm, the time that check-in opens. No one there, reception has a phone and a note to call for assistance. There was 3 numbers, first two didn’t work. Third I got through to someone who said they would just ‘pop down’. 15 mins nobody arrived, tried calling the numbers again, nobody answers. Tried again and again and nobody responds. Ended up waiting almost an hour in their reception which has no wifi, no phone signal (so no 4G or mobile calls can be made), so sat waiting doing nothing. A guy arrives through the front door and gives us a key, no apologies, no small talk, just room number and here’s your key, just make sure you know there will be no breakfast. Room was terrible, wallpaper peeling off everywhere, heater massively dented, shower head held together by tape, windows rotting and permanently open, the tiny tv didn’t work, everything metal in the bathroom rusted. To be fair, the mattress was relatively comfortable but a very dated room that needs a lot of work but has been neglected for a long time. This isn’t just one room, this is the second time I have stayed there and the room (and reception experience) was just the same. The problem is that there is a lack of hotel rooms in Shetland and so you end up having no choice if you leave it late to book.
Stayed 1 night in Aug 2023

4/10 Poor

Bob

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Main lights didn’t work no soap shampoo or body wash supplied no breakfast
Stayed 1 night in Aug 2023

2/10 Terrible

Steve

Stayed 2 nights in Jul 2023

2/10 Terrible

Sonya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

edward

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Jean Jacques

Stayed 3 nights in May 2023

8/10 Good

Nicola

Stayed 2 nights in May 2023

8/10 Good

Devon

Liked: Cleanliness, staff & service
The Queens, is a timewarp but in a good way! The space is clean, comfortable warm and inviting! Absolutely fantastic service, if I return to Lerwick I will definitely staying at Queens!

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Decor was tired there was dust on pictures & frames in reception area a smell of dampness & wet root menu was repetitive & bar was only open from 5pm - 10pm no lounge area to meet relatives will not be back
Stayed 2 nights in Jul 2019

4/10 Poor

Gillian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Tired disappointing stay
The decor was tired & dirty - there was dust on the pictures & frames. The decor was tired & needed updated in the bedroom there had been gyprock put over the badly plastered cracks in the room there was a smell of dampness wet root nowhere to meet relatives & bar was open from 5pm & last orders was 9.45pm food was ok but menu was repetitive no variation
Stayed 2 nights in Jul 2019

6/10 Okay

William

Disliked: Property conditions & facilities, room comfort
Stay for the view or somewhere else
Views of the harbour from most rooms and amazing and the staff are friendly - other than that this is a tired, poor quality hotel. Breakfast awful.
Stayed 3 nights in Jun 2019

8/10 Good

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
There is an almost Victorian atmosphere to this place - all dark wood, subdued ochre paintwork and 19th century portraits and paintings in elaborate gilt frames adorning the walls. The rooms are modern enough though, but do heed the advice given about the use of the large key fob to switch on the electrics. The bathroom is equipped with a shower but not the walk-in variety, so care needs to be taken. However, it is simple enough to operate. It is located by the old harbour, handy for the town centre and actually overlooking the sea on one side. It overlooks Commercial St on the other but there is not great problem with noise. Staff are friendly and helpful and there was no problem about checking in earlier than the specified time. A good restaurant for an evening meal and a buffet breakfast where you could eat as much as you want for a day of Shetland exploration.
Stayed 2 nights in Apr 2019

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We thoroughly enjoyed our stay at queens. Staff friendly and always willing to help with places to visit. Food was also very good and service quick and served with a smile.
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveler

No lift, breakfast need to be upgraded
Positives: 1. Close to central, 2. harbour view, 3. some very helpful receptionists such as Rod and another young lady. 4. Judit, the waitress, in the breakfast gives 5 star service. 5. Chef Dave is very welcoming in the restaurant who help us to warm up our take out foods. Negatives: 1. After full night ferry journey they dont allow you early check in. 2. They do not have any secure storage for guests. 3. No lift for upper floores as all guests rooms are in upper level. 4. The receptionist Marna (also a manager) is terribly bad behaved and annoyingly non cooperative and unhelpful. She said we can leave our luggages in front of the reception area and she will take care of it until we check in by 2pm but we cand around 12pm to grab our computer bag and she was not there. It could have been someone else to take our computer!
Stayed 3 nights in Aug 2018

8/10 Good

Helen, edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to the town centre
great value for Lerwick hotels and the town centre and harbour are on your doorstep
Stayed 1 night in Sep 2018

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

6/10 Okay

Paul

Good functional hotel
Functional hotel which suited my business based trip.
Stayed 2 nights in Aug 2018

8/10 Good

Colin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2018