“Five stars is not enough for this gem of a hotel. Before we arrived Benjamin was attentive and helpful. When we arrived we had a fantastic tour of the hotel and its Onsen Spa and pool. We met the pets and were able to explore to our hearts content.
Our room(s) was beautifully decorated, well thought out, clean and spacious, with lovely views over the gardens.
The children were made to feel incredibly welcome and enjoyed using the pool and spa.
The onsen is particularly special, magical even.……
“I recently returned from a 2 night stay. The hotel is old grandeur but hasn’t been maintained for years. We arrived and the bathroom hadnt been cleaned and there were wet used towels still there. We had to ask for tea/coffee facilities - the plugs weren’t working and if we needed to speak to reception we had go there as the phone wasn’t working. The shower was unusable and shower head was positioned far too low to be used. The hairdryer was a 1960s style one connected to the wall which would get……