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"Clean room, very friendly staff, and doorman went above and beyond. Some of the front desk staff were very friendly, the concierge was non-existent. Very disappointed in room amenities, and lack of room service."

"Everything was perfect staff as always is very accommodating and responsive to any requests. This is my go to place in New York."

"Upon check in they couldn’t find our reservation. There are little amenities. Expedia advertised free breakfast, but there is no breakfast. Hot water is hit or miss. Had to call maintenance to our room twice. Also, very loud!! You can hear every conversation in the halls and rooms around you."

"Pros: Clean room, daily room service, great staff, great location. You're surrounded by lots of restaurant choices. Good for short stays. Cons: Bad mattress, needs a few more amenities, and I recommend seeking a room on a high floor away from the elevators. "

"Everything was great customer service the food very comfortable 👌 "

"This was our first time staying at Harrah's. The room was nice and clean. Will definitely return when we come back to Atlantic City."

"My air conditioner was stuck on heat and room was stifling the entire time despite multiple maintenance attempts. Hot water was no consistent and the shower would not drain properly."

"No air or heat"

"Nice property but needs some improvements. I've stayed here 3 time so it'sa good hotel. Very convenient to Penn Station. The shower had a mind of its own. You will not have a consistent water temp and it will go from warm to cold to burning hot. Towels are like sandpaper. The toilet paper is ridiculous. I think the hotel challenged the toilet paper company to give them the thinnest t.p. in the world. You're definitely not saving money with the amount of t.p. that is needed because it's worse than paper thin. Fast elevators and friendly staff."