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"Very impressed by friendliness and helpfulness of the staff. Room was clean and comfortable. The only exception was that the thermostat didn't seem to work properly, which caused our room to be intermittently too cool or too warm. Other than that, I was happy with the stay."

"Nothing unique. Service was great."

"Wonderful "

"I love this hotel... It's beautiful and historic and (some of) the rooms are huge! It's local to Cleveland Clinic and Case Western so perfect for graduation this weekend. It's within easy walking distance if the RTA to head downtown to a baseball game. We did have issues this time with the room not being made up (even when we inquired on the 3rd day), and the AC struggled to keep up with the unseasonably warm weekend. And there is a single working elevator as they upgrade them (one at a time). But the staff is friendly, the shuttle a wonderful thing, and in/out parking great! So overall still a fabulous and comfortable place to stay. "

"The women at the front desk was so helpful and nice which made for a great start to our stay at the hotel,"

"Couldn't ask for a better place, staff was exceptional and room was perfect! Thank you so much for a wonderful stay!!!!"

"Very clean, friendly staff "

"Loved the stay the service the space the staff everything!"

"was great got stuck in elevator though"