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The Westin Cleveland Downtown

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Down comforters, pillowtop beds, in-room safe, desk
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Down comforters, pillowtop beds, in-room safe, desk
Down comforters, pillowtop beds, in-room safe, desk

Overview of The Westin Cleveland Downtown

The Westin Cleveland Downtown

4.0 star property

4.1/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
777 Saint Clair Ave Ne, Cleveland, OH, 44114

Explore the area

  • Popular LocationRock and Roll Hall of Fame9 min walk
  • Popular LocationProgressive Field12 min walk
  • Popular LocationFirstEnergy Stadium13 min walk
  • AirportCleveland, OH (CLE-Hopkins Intl.)16 min drive

Choose dates to view prices

About this area

Cleveland

The Westin Cleveland Downtown is located in Downtown Cleveland, a neighborhood in Cleveland, and is near a metro station and on a lake. Rock and Roll Hall of Fame and Great Lakes Science Center are cultural highlights of the area. Looking to enjoy an event or a game? See what's going on at Progressive Field or Rocket Mortgage FieldHouse. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.
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Map

What's nearby

  • Huntington Convention Center of Cleveland - 8 min walk
  • Rock and Roll Hall of Fame - 9 min walk
  • Cleveland Arcade - 10 min walk
  • Progressive Field - 12 min walk
  • FirstEnergy Stadium - 13 min walk

Getting around

  • Cleveland Station - 11 min walk
  • Tower City-Public Square Station - 16 min walk
  • Cleveland Hopkins International Airport (CLE) - 16 min drive

Restaurants

  • Pho Thang Cafe - 3 min walk
  • Phoenix Coffee - 5 min walk
  • 1890 Lounge - 7 min walk
  • Rising Star - 7 min walk
  • Masthead Brewing Company - 8 min walk

About this property

The Westin Cleveland Downtown

Lakefront Cleveland hotel in Downtown Cleveland, walk to Rock and Roll Hall of Fame
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking, and a business center. Housekeeping is available on request.
The Westin Cleveland Downtown offers 484 air-conditioned accommodations with safes and complimentary weekday newspapers. Pillowtop beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages spoken

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 39 per night)
  • Height restrictions apply for onsite parking

Food and drink

  • 1 restaurant
  • 1 bar

Things to do

  • 24-hour fitness center

Family friendly

  • Mini-fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (on request)
  • Wedding services

Business services

  • Business center
  • Conference space (20473 square feet)
  • Meeting rooms - 18

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Low-height desk
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down comforter
  • Heating
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 46-inch LCD TV
  • Premium channels

Food and drink

  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Phone
  • Safe

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Policies

Check-in

Check-in from 4:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 per room (up to 50 lbs)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Valet parking fee: USD 39 per night
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Westin Cleveland Downtown
Westin Hotel Cleveland Downtown
The Westin Cleveland Downtown Ohio
Westin Cleveland Downtown Hotel
The Westin Cleveland Cleveland
The Westin Cleveland Downtown Hotel
The Westin Cleveland Downtown Cleveland
The Westin Cleveland Downtown Hotel Cleveland

Frequently asked questions

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 491 out of 987 reviews
5 - Excellent 50%
Rating 4 - Good. 267 out of 987 reviews
4 - Good 27%
Rating 3 - Okay. 115 out of 987 reviews
3 - Okay 12%
Rating 2 - Poor. 66 out of 987 reviews
2 - Poor 7%
Rating 1 - Terrible. 48 out of 987 reviews
1 - Terrible 5%

4.3/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

4.2/5

Property conditions & facilities

3.9/5

Eco-friendliness
Write a review

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing was fridge didn’t actually have a freezer. Would’ve been nice for our ice packs. But thanks. It was great. Plus only a short was walk to the rock & roll museum
Stayed 2 nights in Jun 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so helpful and friendly from front desk to valet to restaurant staff! Location to so many places, Rock and Roll Hall of Fame, theatres, restaurants and so much more in walking distance
Stayed 4 nights in Jun 2022

4/5 Good

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Mostly it was great, front desk staff were excellent. Unfortunately there was no bell hop on duty and I arrived with a lot of luggage so that made it quite difficult on arrival, and we also had to ask for help when we were leaving as the bellhop was busy, but otherwise a great place.
Stayed 1 night in May 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T What I liked was the location it was centrally located near the Rock n Roll Hall of Fame.,church, CVS, various eateries, banks etc. What I didn't like was no trash cans for large items. They never emptied my room waste cans. But I didn't say anything either.
Stayed 3 nights in May 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In an Excellent Location walkable to everything in Downtown Cleveland. The Rooms are super clean & the bathroom is beautiful. Our king bed & Lakeview room was superb. The lobby has lots of sitting area. But what made it delightful was the super friendly staff (everyone from Valet to Door to Front Desk to Room Service was helpful & friendly & service oriented). Thank You.
Stayed 2 nights in May 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Apr 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome awesome awesome
Stayed 1 night in Apr 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistency in treatment of ALL visitors. Truly friendly engaging and helpful
Stayed 2 nights in Apr 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The restaurant staff was also friendly and the food was great! Overall I loved the hotel and would stay there again.
Stayed 3 nights in Apr 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!! Staff was extremely friendly & professional.
Stayed 1 night in Apr 2022