Naval Museum of Quebec Tours

I had the opportunity to experience 5-star hotels in the past and I can only say that this is not such an establishment. Our stay was a complete disaster from the start to the end! We waited for the check-in without even being acknowledged: no hello or we'll be right with you. Then the elevator didn't work, so staircase it was. As for our room, the humidity smell was omnipresent and terrible but we managed to eventually get used to it. Sadly, we had the terrible idea to start the in-room whirlbath which kept restarting every 10-minutes because we were unable to empty it as the drain plug was stuck. So my husband and I had to empty the bath water in the toilet with the garbage bin because there was nobody to help us, a real nightmare. To top things off, we also had to wait 30 minutes for our table at the restaurant, even if we had a reservation. Fortunately, the food and service were both impeccable. And on our last day, while going to the pool and jacuzzi, we had to call the front desk and wait for towels. After all this, I would have expected some form of compensation such as a restaurant voucher or something but we were told, "we can't do anything for you because you reserved through Expedia", seriously? Therefore, Expedia, please do not offer this nightmare of a hotel anymore, because as users of your platform, we receive terrible service. To finish, while this place may have been nice 10 or 20 years ago, it is no longer the case, so stay away!

Having 3 toddlers and a baby It was hard getting in the room with no elevators but other than that we had a good experience

There are no staff on site at this hotel and entry to the building and the room is by digital code supplied before arrival. We had problems getting into our room on the first night because the code was rejected . Help was available by phone and we were able to gain access eventually and though we had no further difficulties it remained a source of anxiety.