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"Modern, great location. Really small room, but it wasn’t a problem for me "

"The staff was so kind and thoughtful. I especially enjoyed the gift in the room. They did not complicate anything, even when I needed to switch rooms. They answered the phone promptly and truly made my stay effortless, as well as my colleague’s. Would definitely stay here again. "

"Great hotel, value and location. This is a NYC hotel, so rooms are small, the building is old, but the room was clean, comfortable, and well renovated. I do have one negative thing to say. The front desk staff were great, but I checked my luggage, and it seems normal that it takes 10-15 minutes from when they call the bellboy to when the luggage is retrieved. I understand the luggage is stored somewhere other then the front desk, but it was annoying to wait 10 minutes when I was trying to catch a train."

"I booked this hotel last minute and checked in late at 9PM and the staff were so kind and helpful! The elevator was out of service at the time(but was fixed by 7AM the next morning) and they offered to move my room to a lower floor so I didn’t have to walk up all the stairs. The room was perfect and they didn’t charge me extra due to it being a larger room. They were so kind and accommodating to the situation and I was very grateful! Would definitely stay here again based on the positive experience "

"The staff is always wonderful. The rooms are clean. The neighborhood is safe. The price cannot be beat."

"Excellent"

"Perfect location, very friendly staff."

"This was a busy location but the staff was efficient and friendly. The lines were handled promptly and the accommodations were excellent. "

"Always great to come back to the Lotte NY Palace for our annual Veterans Day weekend trip. We’ve stayed here for the last four years and will continue. The hotel is in a great location. The double beds seem larger than normal and are comfortable and the rooms are large. The service is always outstanding. A little disappointed that Troubles Trust was closed but was happy walking up to Rarities. See you next year!"