“It needs a lot of maintenance, the chair in the room had mold all over it. The door was so hard to open that it was a huge force just to open it and close it.The hair dryer was about to catch on fire when I turned that on to dry my hair so couldn’t use that. The cold storage in lobby that was suppose to have water, drinks and other items to purchase was empty and when asked the front desk she said oh well our supplier never showed up. The elevator always took forever to open when pushed the……
“We had an excellent stay, and I especially want to recognize Carina at the front desk for her outstanding customer service. After breakfast, my husband accidentally left his phone behind. Carina found it and made sure it was safely returned to us. She was incredibly accommodating, professional, and genuinely kind throughout the entire experience.
Her honesty and willingness to help made a stressful situation turn out wonderfully. Employees like Carina truly make a difference, and she made our……