“The hotel cancelled my reservation without notifying me due to an “overbooking” issue. They implied it was Expedia’s fault. They also indicated they had called me and told me what happened and had already credited my account for the prepaid room. I received no notification from them and no credit. I was able to recover the funds only after Expedia called them.
Mistakes happen but the manner in which they handled the issue was terrible.”
“The hotel cancelled my reservation without notifying me due to an “overbooking” issue. They implied it was Expedia’s fault. They also indicated they had called me and told me what happened and had already credited my account for the prepaid room. I received no notification from them and no credit. I was able to recover the funds only after Expedia called them.
Mistakes happen but the manner in which they handled the issue was terrible.”
Lloyd