9.2/10 Wonderful! (1,005 reviews)
I would title this review " why I would not stay at the Hilton, Bend Oregon" again.
As far as this hotel is concerned, aside from the location, the overall experience was disappointing.
My partner and I stayed for 4 days, and requested a suite as we prefer extra room and privacy for our work and sleep habits. The suite in the Hilton is large enough and actually has a loft which was very attractive.
Other than adequate space, however, there were several things which seemed inadequately supervised. The following is a list in no particular order.
1. Immediately upon entering the room we noticed that the toilet was exceedingly difficult to flush. After removing the lid I discerned that the flusher control was very worn. We were able to use it during our stay, with each flush requiring wrist strain, but we do not like service personnel in our room during a stay, so we made the best of it. This should have been addressed by your staff, who surely flush the toilet between guests.
2. The 2 story room has a large upper window with electric controls of the shade. These were inoperative. Again, this was so obvious that I was actually amazed that the staff were surprised when I informed them of the problem. Again, I did not want workmen in the room with ladders, equipment etc. so we made do with eye shades. How was this not noticed and fixed?
3. The carpet was deeply filthy, although superficially vacuum cleaned.
4. a hallway sink outside the bathroom is clumsy and outdated
Reviewed on Sep 23, 2025
