Search Inns in Sunderland

"I am a family travel blogger who stays in hotels frequently with my husband and two young daughters. This was the most disappointing hotel experience we have had. We booked this stay for Mother’s Day weekend and arrived expecting a comfortable, family-friendly experience. From the moment we arrived, the property appeared noticeably run-down compared to what was advertised online. When we entered the lobby, there was a sign at the front desk stating, “Helping another customer. Be right back.” We waited approximately 15 minutes with no staff member present before leaving to take our children elsewhere and returning later. Upon returning, the front desk informed us that although I had reserved a king room with a sleeper sofa, the reservation had been entered for only two guests. I explained that we were traveling with our young kids and expected the sleeper sofa to accommodate them. Rather than offering flexibility or assistance, we were told the only option was to purchase an additional adjoining room. What made this especially frustrating was that the hotel appeared nearly empty, with very few cars in the parking lot and clearly many available rooms. As a traveling family arriving on Mother’s Day weekend, the interaction felt unnecessarily rigid and financially motivated rather than customer-focused or accommodating. We no longer felt comfortable staying at the property and chose instead to leave. Because the reservation was made through Hotels.com we were not given a refund."

"Staying here was an unexpected delight. It far exceeded my expectations. One of the owners (husband Brian and wife Gaby) were there at all times. Excellent breakfast and a charming bar area with ample selections to accommodate all tastes. It was my first stay and I was here for work, but I will definitely be returning with my wife."

"Stayed in 2 bedroom lots of space but lacked helpful amenities. No place in bath to put personal items need a shelf or hooks. Small kitchen area had no light at all overhead or lamps. Not enough electrical outlets had to unplug coffee maker to use microwave. One bedroom could use a chair “continental breakfast” but milk in fridge was outdated for cereal or coffee. Very poor quality upgrades. Location good and outdoor space lovely."

"Everything was good. We enjoyed our stay."

"This is an older hotel that has been nicely updated. It was clean and bed was firm but comfortable. A hot breakfast was newly started and the eggs were better tasting than alot of other smaller hotel buffet types . Staff was very helpful and willing to help with any needs. We would stay here again."

"No chocolate for s'mores..otherwise just fine. Only suggestion would be a night light in the bathroom or a dimmer switch."

"Room was very clean very easy access to the room"

"Rooms were very clean, great coffee in the room. The resort(the actual area in general )is in “mud month”. Very few restaurants and stores were open. Not the fault of the resort. Refrigerator needed to be requested. The views were spectacular and the lobby was beautiful "

"Off season. "