“De lobby was kil en sfeerloos. Overal felwitte spaarlampen. Slechte acoustiek zoals in een grot. De suite was groot en met gigantische terrassen met zicht al om. Het bed was van goede kwaliteit. De afwerking van de suite liet te wensen over. Er waren overweldigend veel knoppen voor de verlichting (wederom witte spaarlampen). De afwerking kon beter. Geen kitranden, losse wandcontactdozen, losse deurslot. Het bad werd niet warm genoeg. We hebben bijgevuld met de waterkoker. Het diner was een……
“The most beautiful pool and surroundings
Staff was helpful. Amazing views and quiet rooms! Pool bar and food overall were not up to a 5 star hotel, but beautiful surroundings ”
“Excellent service all the staff was so nice. My room was very nice and the view of the mountains from my terrace was beautiful. The food was also very good. ”
“The biggest thing that strikes you is the lovely stunning environment and very villa as its gated with 24 hours security. We felt at home. The two caretakers are simply warm helpful and very professional. The neighbours were helpful .
I had such a wonderful stay! 🌟
The space itself was spotless, comfortable, and exactly as described. I felt a warm welcome upon arrival, which instantly made me feel at home. The stunning surroundings were the perfect for a relaxing stay, and every detail……
“We stayed for three nights. Absolutely amazing hotel. Staff were amazing and specially we need to mention our butler, Sakunthala and she was great and made our stay extremely memorable and special. Food was amazing too. We wanted to see Kandy perahara and the general manager immediately contacted the manager from queens hotel Kandy, who got us excellent seats to watch the perahara. Staff were so friendly and made our trip truly enjoyable.”
“We got a message from the hotel on WhatsApp that our room was not available. I messaged back through expedia and got no response so i assumed it was a scam.
When we arrived, we were told no rooms were avaliable. They made arrangements with the hotel next door for us to stay. We didnt have time to look for another hotel so we accepted. We had breakfast included with the hotel and that was not offered at the new hotel. It was a dingy old place. When we asked about breakfast, the……
“Das Serendip Hotel liegt eigentlich traumhaft - aber in the middle of nowhere. Ohne telefonisches Anfordern eines tuktuk geht nichts. Das Personal war sehr freundlich aber wenig geschult. Die Zimmer wurden in den vier Tagen (von zwölf gebuchten) nicht einmal gemacht. Expedia sollte darauf hinweisen dass es ein prima geignetes Hotel ist für einen stop over in Kandy aber als Standorthotel eher ungeignet.”