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“Your response is unacceptable. The Royal Hotel was closed for refurbishment at the time of my booking — a fact that should have been known to Hotels.com before confirming any reservations. It is embarrassing that such a booking was confirmed in the first place, and the stress caused is entirely due to your company’s failure to ensure the property was operational. I will be taking this matter up with my travel insurance provider and expect Hotels.com to review its internal processes to prevent……

“Room is very nice & staff was very kind & helpful.”

“Café da manhã muito gostoso e bem servido. A hospedagem é bem cuidada e com cara de casa da vovó, super aconchegante. E equipe de funcionários foi muito receptiva, gentil e nos deram muitas dicas para nossa viagem.”

“It was expensive. The cottage had a terrible view. The small double bed blanket wasn't big enough for 2 people.”

“The garden room that I booked was just okay a bit disappointed as here is not even a single bottle of water in the room I have forgotten to make provision for water...the breakfast is a bit disappointed compared to the dinner which is delicious 😋”

“We had wonderful 4 days in the honeymoon cottage at the end of our South Africa trip. The cottages was perfectly equipped in a way we have never experienced before. Rainer, the very helpful and attentive host, thought about everything you might need during your stay. Despite a power-outage due to a cable theft in the community we still enjoyed the wood fire oven, the barbeque and the rain shower. We also want to mention the beautiful gardens and nice hiking trails, one leads to an impressive……

“Não fiquei muito, mas a minha experiência não foi muito positiva, o lugar parece ser bem tranquilo para descansar a cabeça, mas a casa que fiquei a de letra E possível telhado de telha que fica abaixo de uma árvore onde as gotas de água que carm sobre ela incomodam muito quem queira dormi, pois o ruído se propaga muito para adentro da casa cair algo sobre ele, quem dirá uma chuva. Outro fato que deixou a desejar mesmo afirmando para administração que éramos dois casais, no colocaram em uma casa……

“They didn’t have our reservation!”

“Wonderful property, very convenient location, clean and very well equipped ”

“Superb hotel! We love it. An annual visit we would not miss. Highly recommended.”

“L'endroit est magnifique, à côté d'une rivière,la nature,les bruits des animaux,la tente est bien mais je pense plutôt en été et printemps,en ce moment c'est l'hiver,du coup on a eu un peu froid mais le séjour s'est tout de même bien déroulé... C'est rudimentaire mais bien équipé, prévoyez des boules quies pour les bruits extérieurs... Il y'a deux piscines ( pas testés), l'une d'eau froide et l'autre d'eau chaude... Pas loin d'une cascade ( 5 minutes à pied) Les sanitaires communs sont très……

“Equipe sensacional! Hotel lindo! O ruim é o banheiro sem uma porta, cortina.”

“Very nice hotel and friendly staff. Thank you!”

“EVERTHING about this place defies description, from the villas, to the 5 Star meals, to the staff…words fall short!”

“Beautiful and tranquil location. The views are stunning across the hills and Sabie river. The cottage was beautifully decorated and designed. The staff was friendly and very helpful. The food was delicious ”

“We had a great rest and thoroughly enjoyed the excellent breakfast with pancakes made by the owner as a highlight. Would absolutely stay again!”