预订兹奇山酒店宾馆住宿限时优惠

“The staff, particularly front desk and housekeeping were unhelpful and at times difficult. The place was empty on a Friday afternoon, but they make you wait until exactly 4pm to check in- they couldn't even be a little helpful and accommodating. We requested a rollaway bed for the room- it took 4 hours and at least 5 phone calls. It just didnt seem as if the staff wanted to be helpful. It is as if the word "concierge" doesn't exist, and I don't remember it being that way in the past.”

“The room is too dark with very few lights.”

“Emerson is a hidden gem. The spa is wonderful and so is the outside hot tub. We stayed in June and went to the pool. We all had such a wonderful time. The Catamount for dinner was delicious ! Food , service and drinks were amazing !”

“Coolest staff ever! The owners Martin and Joe are the perfect hosts. There's a real Catskills charm there that reminds you of the best adult summer camp. S'mores, fires, visiting masseuse, awesome dogs, and lots of laughter. It was a memorable stay ❤️”

“Lovely place”

“Love it”

“Very friendly staff. Good breakfast bar. Thank you for a good night’s rest.”

“Excellent experience”

“The property is gorgeous, the rooms are huge, but when I woke up in the morning, my shower wasn’t working , no water at all . The sink was working fine. I went to the lobby, it was 6:30 AM, nobody was there to help me so I figured it out by myself, and I went to the spa and showered there. My bathroom also had a leak coming from upstairs It’s a pity because the property has so much potential, it must have been amazing at its prime.”