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Papaya Playa Project, Tulum, a Member of Design Hotels

4.0 star property
Guests find tranquility by the poolside or on a private beach section at Papaya Playa Project, where rejuvenating spa treatments and beach activities await

Choose dates to view prices

This upscale family-friendly hotel near Tulum Beach offers a complete escape with a beach bar, spa with detox wraps and Swedish massages. Enjoy continental breakfast with ocean views, relax in private beach cabanas, lounge by two outdoor pools, or play beach volleyball.

Reviews

8.0 out of 10
Very good

Popular amenities

  • On private beach
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Room (Casa Viento)

In-room safe, WiFi (free), individually decorated

Room (Casa Viento)

  • Sleeps 10
  • 4 King Beds and 1 Double Bed
  • Free WiFi

View all photos for Room, Private Pool (Casita Jungle, Ground Pool)

A pool area with a thatched-roof structure, wooden deck, and lounge chairs.

Room, Private Pool (Casita Jungle, Ground Pool)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, Private Pool, Ocean View (Casita, Rooftop Pool)

A bedroom with two beds, a wooden headboard, a woven basket, and a small table with a book.

Room, Private Pool, Ocean View (Casita, Rooftop Pool)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, Private Pool (Casita Jungle, Rooftop Pool)

A bedroom with two beds, a wooden headboard, a woven basket, and a small table with a book.

Room, Private Pool (Casita Jungle, Rooftop Pool)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room (Casa Coco)

A resort with thatched-roof structures, a pool, and palm trees.

Room (Casa Coco)

  • 1 bedroom
  • Sleeps 10
  • 5 King Beds
  • Free WiFi

View all photos for Room (Casa Arena)

A rustic thatched-roof structure with a wooden table and a vase of flowers in the center.

Room (Casa Arena)

  • Sleeps 8
  • 4 King Beds
  • Free WiFi

View all photos for Room, Private Pool, Ocean View (Casita, Ground Pool)

In-room safe, WiFi (free), individually decorated

Room, Private Pool, Ocean View (Casita, Ground Pool)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, Ocean View (Casita)

A bedroom with a large bed, a wooden headboard, a mirror, and a view of palm trees through a glass door.

Room, Ocean View (Casita)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room (Casa Palapa)

In-room safe, WiFi (free), individually decorated

Room (Casa Palapa)

  • 1 bedroom
  • Sleeps 10
  • 5 King Beds
  • Free WiFi

View all photos for Room (Casa Palma)

In-room safe, WiFi (free), individually decorated

Room (Casa Palma)

  • 1 bedroom
  • Sleeps 8
  • 4 King Beds
  • Free WiFi

View all photos for Loft, Private Pool, Ocean View

A cozy bedroom with a thatched roof, a canopy bed, and a rustic wooden floor.

Loft, Private Pool, Ocean View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Family Cabin, Ocean View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

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About the neighborhood

Located in Zona Hotelera, a neighborhood in Tulum, Papaya Playa Project, Tulum, a Member of Design Hotels is near theme parks and on a private beach. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Traveling with kids? Consider Holistika Art Walk and LabnaHa Ecopark Adventures. Kayaking and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby. Visit our Tulum travel guide
Map
Km 4.5 Carretera Tulum-Boca Paila, Tulum, QROO, 77780

What's nearby

  • A rocky coastline with turquoise waters and a stone structure on a cliff.
    Jaguar Park
    10 min walk - 0.5 miles
  • A beach with a wooden staircase leading down to the shore, surrounded by rocks and palm trees.
    Tulum National Park
    10 min walk - 0.6 miles
  • A beach with a palm tree and ocean waves under a purple sky.
    Tulum Beach
    2 min drive - 0.7 miles
  • SFER IK
    2 min walk - 0.1 miles
  • Las Palmas Public Beach
    5 min drive - 2.0 miles

Getting around

  • Cancun Intl. Airport (CUN)
    104 min drive

Restaurants

  • Papaya Playa Beach Club
    2 min walk
  • Arena Tulum
    8 min walk
  • Zamas Restaurant + Bar
    7 min walk
  • Maya Tulum
    17 min walk
  • Mateos
    6 min walk

About this property

Papaya Playa Project, Tulum, a Member of Design Hotels

  • Upscale family-friendly hotel by the ocean
  • You can look forward to free breakfast (local cuisine), a nightclub, and a beach bar at Papaya Playa Project, Tulum, a Member of Design Hotels. With a private beach, free beach cabanas, and beach massages, this hotel is the perfect place to soak up some sun. Indulge in a massage and a facial at Spa Papaya Playa, the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. Enjoy onsite activities like beach volleyball and beach yoga. In addition to a terrace and a coffee shop/cafe, guests can connect to free in-room WiFi.
  • Additional perks include:
    • 2 outdoor pools along with sun loungers
    • Free self parking
    • Bike rentals, extended parking, and a roundtrip airport shuttle (surcharge)
    • A free beach club on site, express check-out, and tour/ticket assistance
  • Room features
  • All 87 individually furnished rooms have perks such as air conditioning, in addition to amenities like late night room service and free WiFi.
  • More amenities include:
    • Recycling and composting
    • Bathrooms with rainfall showers and eco-friendly toiletries
    • Wardrobes/closets, childcare services, and ceiling fans

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Extended parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to noon
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Evening entertainment
  • Free beach club
  • Full-service spa
  • Nightclub

Family friendly

  • 2 outdoor pools
  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • In a national park
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Upper floors accessible by stairs only

More

  • 1 floor
  • Banquet hall
  • Designated smoking areas
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Late-night room service

More

  • Air conditioning
  • Ceiling fan
  • Composting
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 180 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

Frequently asked questions

Does Papaya Playa Project, Tulum, a Member of Design Hotels have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 8:00 AM–8:00 PM.

Is Papaya Playa Project, Tulum, a Member of Design Hotels pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Papaya Playa Project, Tulum, a Member of Design Hotels?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Papaya Playa Project, Tulum, a Member of Design Hotels?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Papaya Playa Project, Tulum, a Member of Design Hotels provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 180 per vehicle applies.

Where is Papaya Playa Project, Tulum, a Member of Design Hotels located?

Located in Zona Hotelera, this beachfront hotel is in a national park and within a 10-minute walk of SFER IK and Tulum National Park. Tulum Beach and Playa Paraiso are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Papaya Playa Project, Tulum, a Member of Design Hotels Reviews

8.0

Very Good

8.4

Cleanliness

7.8

Location

8.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 204 out of 383 reviews
Rating 8 - Good. 64 out of 383 reviews
Rating 6 - Okay. 35 out of 383 reviews
Rating 4 - Poor. 33 out of 383 reviews
Rating 2 - Terrible. 47 out of 383 reviews

Reviews

Verified

10/10 Excellent

Ihosvany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time in Papaya. The service was outstanding! Great location and atmosphere. Highly recommended!
Stayed 3 nights in Jul 2026
Verified

10/10 Excellent

Daoleuang

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were super clean and vibes. All the staff was super nice
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Leah

Liked: Cleanliness, amenities, property conditions & facilities
Loved it! Very serene atmosphere. The staff was very friendly and our room was clean. My husband felt like we were the only ones there which is exactly what we wanted. I would definitely return.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Audrey

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing! It was the best of both worlds being able to walk in the Mayan jungle on property but also being right on the beach. Property is absolutely gorgeous, multiple pools overlooking the beach, great service. Jay ass super helpful during our stay!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Prasad

Liked: Cleanliness, amenities, property conditions & facilities
Cool room, great views, calm vibes. Staff is some of the best I have experienced!!
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I celebrated our honeymoon at Papaya Playa and the experience blew us away. The staff’s service was exceptional and they made us feel right at home. Specifically, I would like to mention Santos, who went above and beyond to make our stay special. The property is quiet and tranquil, and the party on Saturday was the best time I’ve ever had! 10/10 would recommend
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Tiki

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay, amazing staff and hospitality
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Jodey

Lovely resort great staff and amenities!
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place ever, we love every second there, they have a peaceful beach, nice rooms and a fantastic staff
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Shammi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for couples and the staff are nice.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Josel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and the rooms are unique and special. Great service from the team across the campus. Convenient location for north part of Tulum.
Stayed 9 nights in Mar 2025
Verified

4/10 Poor

Robert

Liked: Cleanliness, amenities, property conditions & facilities
With so many other amazing options in Tulum its hard to recommend this hotel based on our experience. Pros: - A very nice room with good amenities - Nice bell hop and beach wait staff Cons: - Really poor service from the front desk - We arrived early and were told that hotel check-in was at 3pm, at 3:30pm our room still was not ready with the excuse of "the hotel is completely booked" - They were going to show us a potential room upgrade and forgot when other guests showed up to check-in - The second day our room keys stopped working, when we got the keys working we found out that our room hadn't been cleaned by 4:30pm Given all the above you can find much better options for your money in Tulum
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay to attend Full Moon Party. Entrance for the guests is complimentary. The beach is beautiful. The courtyard is dreamy.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Kori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I came here for my birthday and it was beautiful. The staff were friendly and very helpful! Will definitely be back.
Stayed 3 nights in May 2024
Verified

6/10 Okay

Dora A

Liked: Cleanliness, staff & service
Rooms are very small that’s the only negative. amazing location and amazing staff. Beautiful beach
Stayed 4 nights in Jun 2024
Verified

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities
We really enjoyed our stay, especially Miquel the butler’s service. It’s a very unique experience. Also, I recommend the room with the private roof top pool!
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Johnny

Liked: Cleanliness, amenities, property conditions & facilities
Pricey drinks and food tho I had nothing to compare with. Friendly people and service.
Stayed 5 nights in Aug 2024
Verified

6/10 Okay

Griselda

Liked: Cleanliness, staff & service
Beautiful place, totally felt safe, dinning wasn't what I expected, a/c never worked properly since arrival, attentive and kind staff, breakfast was simple.
Stayed 2 nights in May 2024
Verified

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort

Nice Hotel with expensive drinks

Hotel is nice. Had a few issues waiting for room to be ready and also having to wait for 3 hours due to issues with the safe. Food was good. Drinks were expensive.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at PPP! Super relaxing, great service, food, and location. We took a morning yoga class as well, which was very pleasant. All the staff were super kind and made our stay feel really special. We had a jungle casita with a rooftop pool. The rooftop pool was a great decision, I was in it every morning and night while we were there. We were nested slightly in the jungle, a perfect distance away from the beach. The water pressure in the open shower was so perfect. It is hard to describe how great the water pressure was. There is not a coffee maker in the room full disclosure. It didn’t matter during my trip because I wanted a cappuccino every morning anyway. I enjoyed the short jungle stroll to the on-site café before my morning splash. I really loved this trip, it was wonderful and I would easily book this room again.
Stayed 4 nights in Sep 2025
Verified

8/10 Good

Myra

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service! The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair. The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
Stayed 3 nights in Aug 2024
Verified

2/10 Terrible

David

Disliked: Cleanliness, staff & service
Absolutely horrendous customer service. We’ve been loyal guests for years, spent absurd amounts of money, and were improperly charged for a “late check out fee” despite being at desk at requested time, and they refused to provide explanation nor any receipt/documentation. High turnover rate with staff (everyone friendly has left) and we will never come back. Most unprofessional customer service and check-out experience. Still owed thousands in refunds for “up-charges” and no one there will do anything. Safe location but all other features that made PPP great in the past are now a distant memory. Will consider legal recourse.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

hadeel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely not worth the money. Dirty beach, insects everywhere, tiny outdated rooms, broken furniture, and terrible food. The whole hotel feels old and poorly maintained. If you want luxury, cleanliness, or a classy experience — stay far away from this place.
Stayed 4 nights in May 2026
Verified

2/10 Terrible

Nir

Liked: Cleanliness
Disliked: Staff & service
Service was horrible
Stayed 3 nights in Jan 2026