Located in Tulum, Conrad Tulum Riviera Maya is in a rural area and on a private beach. The area's natural beauty can be seen at Akumal Beach and Half Moon Bay. Traveling with kids? Consider Akumal Ecological Center and El Toh Ecopark. Take an opportunity to explore the area for outdoor excitement like ecotours.
5-star hotel with pools, private beach, full-service spa
Catch some rays on Conrad Tulum Riviera Maya's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 7 restaurants.
Conrad Tulum Riviera Maya offers 449 air-conditioned accommodations, which are accessible via exterior corridors and feature private plunge pools and MP3 docking stations. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 65-inch flat-screen televisions come with premium satellite channels and pay movies.
Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.
5 outdoor swimming pools are on site along with a private beach and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Conrad Spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily.
Languages spoken
English, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Social distancing
Contactless check-in and check-out
Guest accommodations are accessible via mobile device
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.
Property amenities
Internet
Available in some public areas: Free WiFi
Parking and transportation
Free uncovered valet parking on site
Food and drink
Full breakfast available for a fee daily 7:00 AM–11:00 AM: USD 15-35 for adults and USD 10-25 for children
7 restaurants and 2 coffee shops
3 beach bars, 2 poolside bars and 3 bars/lounges
Restaurants on site
Maratea Mediterranean
Restaurant 'de Autor' Che
Teppanyaki
UKAI SUSHI
Deli Café
Things to do
24-hour fitness center
5 outdoor pools
Full-service spa
Shopping
Family friendly
5 outdoor pools
Babysitting (surcharge)
Free children's club
Supervised childcare (surcharge)
Conveniences
Ballroom
Banquet hall
Elevator
Front-desk safe
Gift shop/newsstand
Reception hall
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Luggage storage
Porter/bellhop
Tour/ticket assistance
Wedding services
Business services
Computer station
Outdoors
Beach cabanas (surcharge)
Beach umbrellas
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool sun loungers
Private beachfront location
Terrace
Spa
13 treatment rooms
Body treatments
Body wraps
Couples treatment room(s)
Facials
Massage - deep-tissue
Massage/treatment rooms
Outdoor treatment areas
Sauna
Spa open daily
Spa tub
Steam room
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Breakfast fee: between USD 15 and USD 35 for adults, USD 10 and USD 25 for children (approximately)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
Frequently asked questions
Yes, this property has 5 outdoor pools.
As of Jul 2, 2022, prices found for a 1-night stay for 2 adults at Conrad Tulum Riviera Maya on Jul 9, 2022 start from $361.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
No, only service animals are welcome at the property.
Valet parking is free at this property.
Check-in begins at 3:00 PM.
Check-out is at 3:00 PM.
Nestled on the beach, this Tulum hotel is within 2 mi (3 km) of Xcacel Beach, Riviera Maya Golf Club, and Soliman Bay. Akumal Beach is 2.5 mi (4 km) away.
Yes, Conrad Tulum Riviera Maya offers free cancellation on select room rates, because flexibility matters! Please refer to Conrad Tulum Riviera Maya cancellation policy on our site for more details about any exclusions or requirements.
Overall score and ratings
4.7
Exceptional
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My girlfriend and I stayed here for 3 nights. We needed a get away to unwind at and this was the perfect place. The staff was attentive, the rooms were impeccable and the food at all restaurants was great. I’d recommend this hotel to anyone wanting a relaxing getaway in Tulum.
The Conrad was recently opened, so all of the facilities are modern and top-notch. If you are looking for a resort-style vacation that is away from the hustle and bustle of Cancun or the hyper-trendy scene of Tulum's beach destinations, this is for you. The restaurants are all top-notch; the many "infinity pools" are just awesome to chill at; and the staff is beyond hospitable. Go when the sargasso isn't washing up on shore, though. Like every other beach-front property, Conrad suffers from it significantly.
We were at Conrad Tulum for 5 nights. The staff was amazing all across the property. Perfect place to relax and enjoy. Many dinner options. Well equipped gym. Several pools. An incredible time.