See all properties

Conrad Tulum Riviera Maya

Photo gallery for Conrad Tulum Riviera Maya

Primary image
Private beach, white sand, beach cabanas, beach umbrellas
5 outdoor pools, cabanas (surcharge), sun loungers
5 outdoor pools, cabanas (surcharge), sun loungers
5 outdoor pools, cabanas (surcharge), sun loungers

Overview of Conrad Tulum Riviera Maya

Conrad Tulum Riviera Maya

5.0 star property

4.7/5 Exceptional

Guests rated this property 5.0/5 for cleanliness.

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
Map
Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, 77774

Explore the area

  • Popular LocationTulum National Park13 min drive
  • AirportTulum, Quintana Roo (TUY)19 min drive
  • Popular LocationTulum Mayan Ruins22 min drive
  • Popular LocationPlaya Paraiso33 min drive

Choose dates to view prices

About this area

Tulum

Located in Tulum, Conrad Tulum Riviera Maya is in a rural area and on a private beach. The area's natural beauty can be seen at Akumal Beach and Half Moon Bay. Traveling with kids? Consider Akumal Ecological Center and El Toh Ecopark. Take an opportunity to explore the area for outdoor excitement like ecotours.
Visit our Tulum travel guideOpens in a new window
Map

What's nearby

  • Riviera Maya Golf Club - 5 min drive
  • Aktun Chen - 5 min drive
  • Tulum National Park - 13 min drive
  • Tulum Mayan Ruins - 22 min drive
  • Playa Paraiso - 33 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 82 min drive

About this property

Conrad Tulum Riviera Maya

5-star hotel with pools, private beach, full-service spa
Catch some rays on Conrad Tulum Riviera Maya's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 7 restaurants.
Conrad Tulum Riviera Maya offers 449 air-conditioned accommodations, which are accessible via exterior corridors and feature private plunge pools and MP3 docking stations. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 65-inch flat-screen televisions come with premium satellite channels and pay movies.

Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

5 outdoor swimming pools are on site along with a private beach and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Conrad Spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:00 AM: USD 15-35 for adults and USD 10-25 for children
  • 7 restaurants and 2 coffee shops
  • 3 beach bars, 2 poolside bars and 3 bars/lounges

Restaurants on site

  • Maratea Mediterranean
  • Restaurant 'de Autor' Che
  • Teppanyaki
  • UKAI SUSHI
  • Deli Café

Things to do

  • 24-hour fitness center
  • 5 outdoor pools
  • Full-service spa
  • Shopping

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Supervised childcare (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach umbrellas
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Private beachfront location
  • Terrace

Spa

  • 13 treatment rooms
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 65-inch flat-screen TV
  • MP3 dock
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Espresso maker
  • Free bottled water

Outdoor space

  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Free local calls
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Private plunge pool
  • Restaurant dining guide

See similar properties

Tulum
Tulum
Family friendly
Family friendly
5 star
5 star
Air conditioned
Air conditioned
Hotel
Hotel
Guest rating 4.5+
Guest rating 4.5+

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 3:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 35 for adults, USD 10 and USD 25 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 5 out of 6 reviews
5 - Excellent 83%
Rating 4 - Good. 0 out of 6 reviews
4 - Good 0%
Rating 3 - Okay. 1 out of 6 reviews
3 - Okay 17%
Rating 2 - Poor. 0 out of 6 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 6 reviews
1 - Terrible 0%

5.0/5

Cleanliness

5.0/5

Staff & service

5.0/5

Amenities

5.0/5

Property conditions & facilities

5.0/5

Eco-friendliness
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My girlfriend and I stayed here for 3 nights. We needed a get away to unwind at and this was the perfect place. The staff was attentive, the rooms were impeccable and the food at all restaurants was great. I’d recommend this hotel to anyone wanting a relaxing getaway in Tulum.
Stayed 3 nights in Jun 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Conrad was recently opened, so all of the facilities are modern and top-notch. If you are looking for a resort-style vacation that is away from the hustle and bustle of Cancun or the hyper-trendy scene of Tulum's beach destinations, this is for you. The restaurants are all top-notch; the many "infinity pools" are just awesome to chill at; and the staff is beyond hospitable. Go when the sargasso isn't washing up on shore, though. Like every other beach-front property, Conrad suffers from it significantly.
Stayed 8 nights in May 2022

5/5 Excellent

Stayed 5 nights in Mar 2022

3/5 Okay

Stayed 4 nights in Mar 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were at Conrad Tulum for 5 nights. The staff was amazing all across the property. Perfect place to relax and enjoy. Many dinner options. Well equipped gym. Several pools. An incredible time.
Stayed 5 nights in Feb 2022