Westcliffe Chalets

"When I arrived at the hotel I found out that the room I had reserved was given to another customer. When I complained about it they said because I had booked through Hotels.com they could not do anything about it. Even though they did give me a King room without the jacuzzi tub they could not give me the lesser price on the regular room. I was very disappointed and they would not do anything for me. The pool and the hot tub were both down so it was a very disappointing stay. The attitude of staff was that of mediocre concern. Because of this issue of not being able to do anything because I booked through Hotels.com in the future I won't be booking much through Hotels.com in the future. I had a booking through Hotels.com but because of what happened I canceled the Las Vegas trip. I called the hotel directly amd received amuch better deal plus if anything does happens they can do something about."

"There was an overpowering air freshener smell all night coming from the hallway that I woke up to every few minutes. The room we were placed at was right next to an exit door, and we could hear the door open and close throughout the night. The covers were skimpy/thin."

"Sheets were dirty, slept on top of cover. Toilet had a ring around the water, disgusting. No sink stopper. No Kleenex, empty. Broken refrigerator door, couldn’t open properly. Coffee had offer grounds in the cup. Only cereal and milk for breakfast. Plug outlets didn’t hold a plug. Really run down. Wouldn’t dare use the heater. Didn’t take a shower. Never going back. "

"I loved the sliding doors for the view of the Heart Sand Dunes and the majestic Colorado mountains."

"did not eat breakfast"

"We were very comfortable. "

"This home was perfect. Great location, great layout, views for miles, and incredible stargazing. And it is only 20 minutes from town despite feeling incredibly private and remote. We saw 20 shooting stars in one night from the front deck. We would definitely recommend this property. We will definitely be back. "

"Perfect place to sit and enjoy the view"

"The only reason that I didn't give them four stars is that there was so much light on the front of the building that you could not sit on the chairs and see any stars. I assumed that a place called dark skies would have lights that are motion sensored or more dim so that you could take in the night sky, so we walked about a block down the road to see the stars. Also, the floors are very thin and we could hear every footstep from the neighbors upstairs. The room itself was fine. Very clean and lots of windows. The bed was really hard, but some people like this. "