卡波普尔莫旅游套票 | 卡波普尔莫机票+酒店优惠低至 4 折

Todo muy bien, amplio y limpio.

This resort is amazing that celebrates the beauty of Mexico. The hospitality is 5 stars and an amazing ocean views from every restaurant. I

MONEY STOLEN!! We stayed for 4 nights total and on our last day there, we noticed $500 was stolen from my wallet. No one else had been inside our hotel room except our family and THE CLEANING STAFF. During our second day there, in the morning when I tried to enter my hotel room, there were two cleaning ladies inside my room, and one of them was at the door, HOLDING THE DOOR SHUT while I used my keycard to try to enter. I could hear the other cleaning lady on the other side of the room, and they were speaking to each other in Spanish in a very panicked manner; the one at the door was telling the other lady to hurry up. Once I entered, they quickly rushed out of the room. When I realized my money was stolen in the morning of the day we were checking out, I finally made the connection of what had happened that day when they tried to stop me from entering the room, and how they were the only possible suspects of stealing $500 out of my wallet. We submitted a claim with the hotel while we were checking out, and have never heard since. They promised they would investigate the situation and reach out to us. It's been a whole month and we haven't heard anything. DO NOT recommend your friends and family to stay at this location! We will definitely not be coming back.

AC does not work in room we stayed in. They said since Expedia gave us 105 room credit they could not do much more about AC not working in the room. They said they fixed the issue but turned out they did not have the part they needed to fix the AC unit. Upon complaining again front desk informed us of missing part, then they said they would take care of us at checkout but they said, Expedia gave you $105 credit and we are willing to give you $100 for not having the AC fixed during your whole stay.