“We were in a king room, first floor and I can’t tell you how dirty the floor was. We couldn’t tell at first but a little bit of water got on the floor and I grabbed a few tissues to wipe it up and it was filthy! Very disappointed in our stay as a whole.
Definitely will never stay in a Holiday Inn Express again.”
“I was required to pay an additional $50 for a non smoking room.
The deposit was not indicated online.
The non smoking room that I was given had a strong smell of smoke.
I asked for another non smoking room and was charged additional money for that room. Since it was late, I went ahead and paid it.
That room had a strong mold smell to it although it did seem to improve after the ac ran a few hours.
The wifi would not connect. Staff were unable to help.
The next morning I asked to check out and……