D'Hanis Vacations from $229

Subject: Concern About How My Issue Was Handled Hello, I would like to share something that happened during my recent visit. I had been waiting patiently for an issue to be resolved with the elevator along with another customer. While we were waiting for help, Paul spoke to me in a way that felt embarrassing, especially because it happened in front of the other customer. I want to say that Liz later stepped in and helped resolve the issue after the fact, and I appreciate her assistance. She handled the situation kindly and helped bring it to a resolution. My concern is mainly about how I was addressed earlier in front of others. It was uncomfortable and discouraging. I simply hope that in the future situations like this can be handled with a little more understanding and privacy. Thank you for taking the time to read this and for considering my concern. Respectfully,

Don't go there if your handicapped. All the handicap showers are upstairs but the handicap toilets are downstairs. No microwave in rooms. Adjoining did hit mirrors. Wheelchair door was a joke, ran over my foot. Breakfast buffet was way overpriced. Bartender didn't have proper ingredients for their specialty drink, salt on rim instead of toasted coconut and wouldn't give me another drink. Starbucks out of 3 regular items for 4 days we were there. No hot water, accept on 2 occasions. Housekeeper left a note stating that we were too messy. Didn't even get a chance to use the pool. The gym was good except no disinfectant wipes, only dry towels.

Overall good stay. Would definitely stay there again

Nightclub area; noisy at night at times; no close shopping; highway driving across town. Initial instructions were confusing but host was great. Pool and gym access; good for active people.

It was a beautiful hotel, easy check in, ans centrally located.