Duarte Castle Hotels

"We stay here quite often the staff are great and the beds are comfortable. Room is clean"

"All good"

"Location was great!"

"The line to check in was incredibly long. My kids and I waited about 35 minutes just to get checked in. After finally receiving our room and going upstairs, we discovered that the hot water was not working, the toilet would not flush, and the phone in the room was also not working. I then had to go back downstairs and wait in the long line all over again just to get the room changed. What was most disappointing was that there was no effort made to compensate for the inconvenience or make the situation better for my family. Instead of offering an upgrade or any type of accommodation, we were simply moved to another similar room. I understand that issues can happen, but I expected more effort to help make things right, especially considering the inconvenience and the fact that I was there with my children."

"Love staying here just wish they would update main lobby and pool cushions. So many people stay here the outlets in main lobby won’t hold your phone charger."

"The staff was friendly. Convenient dining options."

"10 day stay total. At the beginning the room in the 4th floor was not great. It was old, noisy and very small for 2 people. The front desk manager understood my concern and after I told him we were considering to stay longer he immediately agreed to upgrade us to the 10th floor. I also mentioned my gold status with Expedia. The new room was much better. Same layout but more spacious and renovated. Great experience over all."

"I wish the staff had made it clear to me on check in that if I wanted my room made up, I would have to ask a day in advance. Housekeeping left fresh towels when I asked but didn't even take away towels on floor, as is standard. Pool is lovely. I wish someone on staff would have spoken with parent of a small child, as the child was in the pool all by herself other than adult hotel guests like me. She may have been between 5 to 7 years old. She told me that her dad said if she was drowning, that I or one of the other guests would save her, and she couldn't swim well, so she wasn't supposed to be in the deep end (as she was swimming in the deep end). Hotel staff were around and did nothing that I saw to speak with the parent and I couldn't find him either. There should be a protocol in place for unaccompanied children in the pool area. This was so unsafe."

"Good location"