6/10 一般
Michelle
2024 年 6 月 3 日
满意：住宿条件和设施，清洁度
Our room was a "Hearing Impaired" room, which I blame myself for, but we attempted to get another room w/a balcony or Ocean view, but we could not. There were 2 young ladies at the Front Desk & one was extremely nice, while the other one looked as though she didn't understand what "Customer Service" meant. The "Friendly" Rep said that we could try back the following day before 11 & we could quite possibly be able to get an Ocean view. I called the next morning & the young lady who answered placed me on hold for only a few minutes, unlike the young lady the previous day, & returned to say there was nothing available. We spent our days with a view of tiny homes. The best thing as it relates to the Continental Breakfast, were the Waffles, which you make yourself. With the price of the rooms being high (and we've stayed in Galveston several times over the years), every view should be Ocean. We were told that "if we booked through them next time, we would pay more, but we would get more" There will not be a next time.
Michelle
2024 年 5 月入住 3 晚