Merrifield Pool Tours

The property was very clean. The room we were in had USB connections that were tilted and could not be used or didn't work, even after resetting

I have stayed at this resort numerous times over the past several years on business trips and vacation. I have always been pleased with the service, the staff and with my room. This stay was markedly different. We were given a ground floor room on a very busy hallway on the way to the restaurant. The room was uncomfortably warm and humid, but was facing the water as promised. I asked for a different room, maybe an upgrade to a higher floor, which I would pay for, anything more quiet and comfortable. I was told they did have empty rooms, but room changes and upgrades were for people who call the Resort directly to book. I had booked online, through an app so I was not eligible! We paid top dollar for a meal at The Pier restaurant on site. The food was good but very expensive. Our waiter was extremely nice but had more tables than he could possibly manage and provide good service. The second night we were there we had a bad storm. We knew it was coming, but had been informed that the Resort had generators, so even if there was a power outage, we would be fine. We received emergency alerts on our phones in the middle of the night of tornadoes in the area and the power went out. The generators kicked in a few minutes later and stayed on for approximately 10 minutes and then they went out. We were without power for several hours. Our already humid, warm room was very uncomfortable. We checked out the next morning and don’t plan to return.

Our room was alright. Sofa bed wasn’t comfortable at all and I had to go to the desk to get sheets and more TP for the room. While there I overheard another guest complaining of a “bunch of bed bugs” in their room. Their room was on the first floor under us, so I was a bit worried we’d have them in our room too but I didn’t see any while there. Thankfully I heard that the last night of our stay and not the first. You must enter to parking lot through the gas station lot. It’d be nice if there was clearer signage for where to enter to get there.