United States Patent and Trademark Office Museum Tours

Staff is great. We love this hotel because it has plenty of self parking, so not having to wait for the valet to get your car every time saves a ton of time. The hotel is within the Gallaudet campus which is beautiful and feels very safe. The only issue we had were with the room itself. The furniture and fixtures are a bit dated/worn, though the beds are very comfortable. The sink drain was frozen in the bathroom, the toilet flusher was stuck. We managed to get around these things since we were only there one night and it would not deter us from coming again.

When you check in your staff is not helpful at all. They do not tell you anything. For example, I didn’t know I was being charged $125 deposit per night. No big deal, but when you ask the lady was rude and not friendly. I wasn’t told anything other than here you might want a paper. She did not even tell me what room I was in, what floor, where is the elevator, nothing, but where’s my ID. The food has no taste extremely bland. The employees don’t seem to like their jobs. The valet staff seemed irritated that I didn’t want to use valet. He grabbed my keys from my hand and said you have 15 mins to move it. While he walks off drops my key faub. Luckily I was there to pick it up! Not one single guest services, food service employee spoke to our family except one gentleman who was standing at a podium the day after we checked in. He asked if we were heading out. Everyone else completely ignored us. The highlight of your hotel is your housekeeping staff, they’re amazing! Every single housekeeping person we came into contact with made eye contact with us, spoke to us and said hi, they were so nice, every single one of them!! They deserve a raise for all their hard work, but also the fact that they make a effort! We appreciate all the housekeepers, thank you!

The room was so very clean and the lady at the front desk that checked us in was phenomenal! We have to travel to DC often for the MedStar hospital center and this place is perfect for those trips