Palacio Municipal Tours

My wife and I recently stayed at the InterContinental Presidente Cozumel Resort for nine nights. This was our first time at an InterContinental. After a very long and challenging day getting to Cozumel and a fairly late arrival, we were taken care of splendidly from the moment we arrived to our departure. The check-in process was simple but thorough as was checking out. All aspects of our stay were so well accommodated, from the well-kept grounds and housekeeping, to the staff at the great restaurants and bars. We ate and drank at three of the four onsite restaurants and we both can say we did not have a disappointing bite, and also enjoyed our share of dry and dusty vodka martinis made to order, along with a plethora of wine choices. The food was wonderful and the portions more than reasonable. The chefs and dining staff at the El Caribeño, Alfredo Di Roma Trattoria, and Le Cap Beach Club are so professional and personable at the same time. We also spent a morning at the Ikal Spa where we enjoyed various treatments from pedicure to facials and massage. Again, the treatment and service was over the top. My comment to the spa was that the masseuse "melted me." Finally, we required the services of the Conciergeries several times and always felt confident about the information we received and how they went out of their way to ensure our comfort. All of the staff is amazing, they are what makes the place work, and we hope the Intercontinental Presidente recognizes that.

We had an amazing time at this beautiful resort. We loved the atmosphere of the resort, it was so pretty, peaceful and quiet. The service and food was wonderful. The "sales" guy (timeshare) was a little annoying but when he realized we weren't interested he left us alone. That was the only downside was checking in and forced to talk to the "sales' guy right away.

The property was nice.Not very well lit at night so walking was hard.Not a lot of variety of food at the buffet same repetitive food every day I wouldn’t really consider it buffet. if you dine at one of the restaurants when you left there, you had to go to the buffet very very limited portions in the restaurants. The drinks were subpar.We never got coffee pods in our room.The maker was there asked several time for coffee never got any.Lack of nightly entertainment for a adult only resort.Beach towels.If you did not get one when you first seen them filling the bins you did not get one for the day.When asked for one we were told they were filling the bins 3 hours later still no towels.A lot of returning guest told us it was going down hill food,drinks,service.Nice people but would not return.Oh we ordered room service one night we could not get into the 1 open restaurant we called at 9pm we were told 45mins..ok had to deal with that or go hungry well at 2:15am the knocked on our door with the food we ordered at 9pm.needless to say my husband was NOT happy .