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Cozumel Hotel & Resort, Trademark Collection by Wyndham

3.0 star property
Resort with private beach, full-service spa

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your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for Cozumel Hotel & Resort, Trademark Collection by Wyndham

Private beach, sun loungers, beach massages, scuba diving
Private beach, sun loungers, beach massages, scuba diving
Outdoor pool, cabanas (surcharge), pool umbrellas
Junior Suite, 1 King Bed, Non Smoking | In-room safe, iron/ironing board, free cribs/infant beds
Private beach, sun loungers, beach massages, scuba diving

Reviews

7.6

Good

Popular amenities

  • All inclusive
    All inclusiveAll inclusive
  • On private beach
    On private beachOn private beach
  • Bar
    BarBar
  • Room service
    Room serviceRoom service
  • Gym
    GymGym
  • Hot Tub
    Hot TubHot Tub

Explore the area

Map
Carretera Costera Sur km 1.7, Cozumel, QROO, 77600
  • Popular LocationStingray Beach12 min walk
  • Popular LocationPunta Langosta Pier14 min walk
  • Popular LocationCozumel Maritime Terminal2 min drive
  • AirportCozumel, Quintana Roo (CZM-Cozumel Intl.)9 min drive

Most relevant reviews

ExperimentalCarousel

4/10 Poor

Dirty rooms, hammock reeked of cat urine. There were stains on the wall & on the floors, hot tub was “broken” the entire...
Hanna M
Jun 24, 2024
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On the beach, sun loungers, beach umbrellas, beach towels
Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive
Pool
All inclusive
Spa
Kids pool
8.0 out of 10, Very Good, (1001)
The price is $212
includes taxes & fees
$174 per night
Jul 28 - Jul 29
Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive

About the neighborhood

Cozumel

Cozumel Hotel & Resort, Trademark Collection by Wyndham is located in Colonos Cuzamil, a neighborhood in Cozumel, and is in a shopping district and on a private beach. Ferry to Cozumel and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Paradise Beach and Playa Mia Grand Beach and Water Park. Traveling with kids? Don't miss Mr. Sancho's Beach Club and Xcaret Eco Theme Park.
Visit our Cozumel travel guideOpens in a new window
View more Resorts in CozumelOpens in a new window

What's nearby

  • Dolphinaris - 4 min walk
  • Stingray Beach - 12 min walk
  • Plaza Punta Langosta - 13 min walk
  • Punta Langosta Pier - 14 min walk
  • Cozumel Maritime Terminal - 2 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 9 min drive

Restaurants

  • ‪Muelle Transbordadores Cozumel - ‬7 min walk
  • ‪Restaurante Chac Kay grill - ‬7 min walk
  • ‪Restaurant los Girasoles - ‬1 min walk
  • ‪Islander Cozumel - ‬9 min walk
  • ‪Rolandi's - ‬10 min walk

About this property

Cozumel Hotel & Resort, Trademark Collection by Wyndham

Family-friendly resort located in Colonos Cuzamil
Free full breakfast, a poolside bar, and a terrace are just a few of the amenities provided at Cozumel Hotel & Resort, Trademark Collection by Wyndham. This resort is a great place to bask in the sun with a private beach, beach massages, and sun loungers. Indulge in a manicure/pedicure, a deep-tissue massage, and a facial at the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Enjoy the gym, as well as activities like scuba diving. In addition to a garden and a playground, guests can connect to free WiFi in public areas.
Other perks at this resort include:
  • An outdoor pool and a children's pool, with cabanas, sun loungers, and pool umbrellas
  • Free self parking
  • A free beach club on site, express check-out, and babysitting (surcharge)
  • Luggage storage, an elevator, and a gift shop
Room features
All 180 rooms have comforts such as air conditioning, as well as perks like safes and free bottled water.
Extra amenities include:
  • Free infant beds and free extra beds
  • Recycling and LED light bulbs
  • Bathrooms with shower/tub combinations and hair dryers
  • LED TVs with cable channels
  • Balconies and daily housekeeping

All inclusive details

All-inclusive room rates at Cozumel Hotel & Resort, Trademark Collection by Wyndham are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks, and non-alcoholic beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Children's pool
  • Free beach club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Scuba diving
  • Spa tub
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free crib
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Beach loungers
  • Garden
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Built in 2017
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Property is also known as

Cozumel Resort Hotel
Hotel Cozumel & Resort
Hotel Cozumel Resort
Hotel Cozumel Cozumel
Cozumel Resort
Hotel Cozumel Resort
Cozumel Hotel & Resort, Trademark Collection by Wyndham Resort
Cozumel Hotel & Resort, Trademark Collection by Wyndham Cozumel

Frequently asked questions

Does Cozumel Hotel & Resort, Trademark Collection by Wyndham have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Cozumel Hotel & Resort, Trademark Collection by Wyndham?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Cozumel Hotel & Resort, Trademark Collection by Wyndham on Jul 28, 2024 start from $119.46, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cozumel Hotel & Resort, Trademark Collection by Wyndham pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cozumel Hotel & Resort, Trademark Collection by Wyndham?

Self parking is free at this property.

What time is check-in at Cozumel Hotel & Resort, Trademark Collection by Wyndham?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Cozumel Hotel & Resort, Trademark Collection by Wyndham?

Check-out is at noon.

Are there all-inclusive benefits at Cozumel Hotel & Resort, Trademark Collection by Wyndham?

Some rate plans available at this resort are all-inclusive.

Where is Cozumel Hotel & Resort, Trademark Collection by Wyndham located?

Located in Colonos Cuzamil, this beachfront resort is in the city center and within a 15-minute walk of Palacio Municipal, Punta Morena, and Punta Langosta Pier. Stingray Beach and Plaza Punta Langosta are also within 15 minutes.

Cozumel Hotel & Resort, Trademark Collection by Wyndham Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 281 out of 1002 reviews" "
Rating 8 - Good. 377 out of 1002 reviews" "
Rating 6 - Okay. 214 out of 1002 reviews" "
Rating 4 - Poor. 95 out of 1002 reviews" "
Rating 2 - Terrible. 35 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Hanna M

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty rooms, hammock reeked of cat urine. There were stains on the wall & on the floors, hot tub was “broken” the entire time we were there. Do your research because for $100/night there is a lot of other options.
Stayed 1 night in Jun 2024

6/10 Okay

Michael, Lawrence

Traveled with partner
Disliked: Property conditions & facilities
We are experienced users of all-inclusive resorts, staying at many different levels of luxury. We try not to over expect hotels amenities. The overall level of this hotel was slightly above average. Good>Rooms were nice and clean. Very accommodating for scuba divers who need to dry wet equipment. Bathrooms are dated and show wear that just a coat of white paint doesn't fix. But they serve the purposes they are for. Food served a la carte is really good. Buffets are meh, but variety is limited and not real exciting. There is a tunnel under the street so access to the beach area is safe and easy. Small but great little beach and bar. Very nice views at beach restaurant and bar. Drinks: They charge extra for half of their liquors on display. AI should be all AI, not just the bottom shelf. Staff: They seemed to be short staffed and the ones there do not seem to be too thrilled to be there. BAD> Pool lacks proper skimmer and surface is full of hair, skin oils, dirt, small leaves, rather nasty. Price> $235 per night could be spent at a higher end resort. Expedia did a "bait and switch." Hotel was advertised as an All Inclusive, but the price we booked was just breakfast only. It was not clarified on the Expedia website. We had to upgrade $110 per night for All inclusive. Not happy about that.
Stayed 3 nights in May 2024

4/10 Poor

Michelle

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Left room service plates in the hallway. Some workers are very good at their jobs some are just here. The people who booked the adventure trips at the hotel tried to charge us an extra $20 and when we asked for our $170 back the guy had to pull $20 out of his wallet. When we originally looked online to book it was $90 a night but booked a week later and it was $1400 for 8 nights because a conference came in so watch when you book. Double rooms has dressers, nightstands and tables but a king room has 1 stand, 1 suitcase rack, nightstands and a hammock so really no place to put your things. Rooms has a refrigerator, safe and 4 clothe hangers. Air works well. Some shade on beach across the street. Not really a kid friendly beach. About a 15 minute walk to town. 10 minute walk to grocery store. Breakfast was fantastic, ordered salads one night and it was drowning ind dressing. Hamburgers were precooked and flank steak had strange seasoning and potatoes were strange taste and texture.
Stayed 7 nights in May 2024

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most likely one of the worst hotel experiences I’ve had! I had to stay one night as it was close to a race I was running. Hotel had almost no food options, I ended up paying a crazy amount for a horrible buffet even though I had confirmed with them that I would be able to order from a menu restaurant. They would not turn off my balcony light even though I let them know it was important that I sleep early. The noise outside was so loud and you could hear every little thing all night. Breakfast was also subpar and very low quality food. Facilities need an update and there was dust and dirt everywhere. My room was damp and smelled if mold or something musty. Staff seem to agree with you when you tell them it’s not up to standard, not their fault but I continually tried to talk to someone. Location is out of the center so it’s not easy to go to other restaurants or bars.
Stayed 1 night in May 2024

6/10 Okay

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I have been to this property many times over many years, before it was Wyndham. This was my worst experience. The room had NO furniture whatsoever except the beds and a refrigerator. In the past there was a dresser, a table, and two chairs. I had to bring in a plastic chair from the veranda in order to sit on the room. They would not allow me to make a room charge for the first two days, insisting I paid cash. When I questioned it at the front desk, they said it was a mistake and it was fixed. The shower needs work. The shower head old and does not move and sprays everywhere. In the good side, the breakfast buffet was very good, as in the past. I still like staying there and will probably return, but Wyndham really screwed this place up.
Stayed 5 nights in Apr 2024

6/10 Okay

June

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Once you learn the rhythm it’s good. Bring lots of small bills for tips. Change your money to pesos before you get there.
Stayed 3 nights in Apr 2024

8/10 Good

Cynthia

Stayed 2 nights in Apr 2024

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed there numerous times and will stay there again. 10 walk to the grocery store and 20 walk into town. Love it.
Stayed 7 nights in Mar 2024

10/10 Excellent

Pierre

Stayed 1 night in Mar 2024

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stay here numerous times and always very happy with the location of the hotel to the grocery stores and to town for restaurant experiences. We'll be staying here again
Stayed 12 nights in Feb 2024

6/10 Okay

Bonnie

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024

2/10 Terrible

Gene

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pool was nice. Could not take use the shower drain did not work and the back door did not lock
Stayed 1 night in Feb 2024

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff, nice pool and patio area, easy access to local transportation
Stayed 7 nights in Jan 2024

10/10 Excellent

Cinthia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 1 night in Dec 2023

2/10 Terrible

Brad

Stayed 7 nights in Jan 2024

8/10 Good

Arvind

Stayed 4 nights in Jan 2024

8/10 Good

Reza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

fany

Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My advice - don't stay here
(1) Check in was abominably slow. It took 42 minutes from the time I got in line to when I had my keys. Only one person checking people in and didn't seem to care how slow he was going. Other staff members were behind the front desk, milling around, doing nothing to help. (2) No lockers available for scuba gear at the dive operation. Pathetic. (3) workout room in a dilapidated, run-down state with missing and largely inoperable equipment. (4) noisy room facing one of the busiest roads on the island (5) dirty room with hair from previous guests on the floor and in the shower, stained towels, stained bedspread (6) leaking air conditioner dripping water on our bag until we discovered it. (7) pathetic and uncomfortable pillows (8) hallway water dispensers almost always empty or inoperative (9) curtain that was too thin and ill fitting to block out the very highly lit road front facing window at night.
Stayed 4 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

hugo

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures are great but the actual place is bad. Property maintenance poor. Front desk staff not friendly. Most of them work there because they have to, not because they want to . Dining buffet very limited in options.
Stayed 3 nights in Nov 2023

2/10 Terrible

Debra

Stayed 1 night in Nov 2023

2/10 Terrible

KURIDOM

Stayed 2 nights in Aug 2023

10/10 Excellent

stephen

Stayed 3 nights in Aug 2023