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Cozumel Palace All Inclusive

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3 outdoor pools
Beach nearby, sun loungers, beach umbrellas, beach towels
Beach nearby, sun loungers, beach umbrellas, beach towels
3 outdoor pools
3 outdoor pools

Overview of Cozumel Palace All Inclusive

VIP Access

Cozumel Palace All Inclusive

4.0 star property

4.6/5 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • All inclusive
  • Air conditioning
  • Spa
Map
Avenida Rafael E Melgan Km 1-5, Cozumel, QROO, 77600

Explore the area

  • Popular LocationStingray Beach12 min walk
  • Popular LocationPlaza Punta Langosta13 min walk
  • Popular LocationPunta Morena14 min walk
  • AirportCozumel, Quintana Roo (CZM-Cozumel Intl.)10 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Cozumel

Located near the beach, Cozumel Palace All Inclusive is in Colonos Cuzamil, a neighborhood in Cozumel with good shopping. Palacio Municipal and San Gervasio are local landmarks, and some of the area's activities can be experienced at Punta Langosta Pier and Cozumel Maritime Terminal. Xcaret Eco Theme Park and Stingray Beach are also worth visiting. Parasailing, windsurfing, and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

What's nearby

  • Palacio Municipal - 9 min walk
  • Stingray Beach - 12 min walk
  • Plaza Punta Langosta - 13 min walk
  • Punta Langosta Pier - 14 min walk
  • Punta Morena - 14 min walk

Getting around

  • Cozumel Intl. Airport (CZM) - 10 min drive

Restaurants

  • Jeanie’s - 10 min walk
  • Chardonnay - 18 min walk
  • The Thirsty Cougar - 18 min walk
  • Wet Wendy's Margarita House - 3 min drive

About this property

Cozumel Palace All Inclusive

4-star all-inclusive property located in Colonos Cuzamil
Consider a stay at Cozumel Palace All Inclusive and take advantage of free full breakfast, a roundtrip airport shuttle, and a swim-up bar. With sun loungers, beach umbrellas, and beach towels, this property is the perfect place to soak up some sun. Indulge in a massage, aromatherapy, and a manicure/pedicure at Awe-Spa, the onsite spa. Be sure to enjoy a meal at any of the 4 onsite restaurants. Enjoy onsite activities like scuba diving and snorkeling. In addition to a poolside bar and a terrace, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools and a children's pool, with a swim-up bar
  • A 24-hour front desk, multilingual staff, and concierge services
  • Massage treatment rooms, luggage storage, and wedding services
  • A gift shop, smoke-free premises, and an elevator
  • Guest reviews speak highly of the location
Room features
All 169 rooms include comforts such as 24-hour room service and jetted bathtubs, as well as thoughtful touches like premium bedding and laptop-compatible safes.
Other amenities include:
  • Free infant beds and free extra beds
  • Bathrooms with jetted tubs and designer toiletries
  • 21-inch LCD TVs with premium channels
  • Separate sitting areas, coffee/tea makers, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons
Snorkeling

Lessons/classes/games

Dancing
Water fitness

Entertainment

Onsite live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7 AM–11:30 AM
  • 4 restaurants
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • Access to nearby outdoor pool
  • Children's pool
  • Full-service spa
  • Scuba diving
  • Shopping
  • Snorkeling

Family friendly

  • 3 outdoor pools
  • Access to nearby outdoor pool
  • Children's pool
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Terrace

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower

Entertainment

  • 21-inch LCD TV
  • iPod dock
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Cozumel
Cozumel All Inclusive
Cozumel Palace
Cozumel Palace All Inclusive
Palace Cozumel
Cozumel Palace Hotel Cozumel
Cozumel Palace Resort
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Inclusive inclusive p
Cozumel Inclusive Inclusive
Cozumel Palace All Inclusive Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Palace All Inclusive All-inclusive property Cozumel

Frequently asked questions

Does Cozumel Palace All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Cozumel Palace All Inclusive?

As of Dec 5, 2022, prices found for a 1-night stay for 2 adults at Cozumel Palace All Inclusive on Dec 11, 2022 start from $347.95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cozumel Palace All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cozumel Palace All Inclusive?

Cozumel Palace All Inclusive doesn't offer parking.

What time is check-in at Cozumel Palace All Inclusive?

Check-in is from 3 PM - midnight.

What time is check-out at Cozumel Palace All Inclusive?

Check-out is at noon.

Does Cozumel Palace All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Cozumel Palace All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, scuba lessons, water fitness classes, and more.

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 705 out of 1006 reviews" "
" "5 - Excellent 70%
Rating 4 - Good. 212 out of 1006 reviews" "
" "4 - Good 21%
Rating 3 - Okay. 45 out of 1006 reviews" "
" "3 - Okay 4%
Rating 2 - Poor. 29 out of 1006 reviews" "
" "2 - Poor 3%
Rating 1 - Terrible. 15 out of 1006 reviews" "
" "1 - Terrible 1%

4.8/5

Cleanliness

4.8/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

4.6/5

Eco-friendliness

5/5 Excellent

John
Liked: Cleanliness, staff & service
The best part of Cozumel Palace was the staff . They were cheerful and so helpful. I have been to Mexico many times but I have never had a better experience. Highly recommended

1/5 Terrible

Mark
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ripped off by Cozumel Palace Hotel. Had VIP reservations with $120 credit. Offered $500 more in credit to listen to the membership presentation. Credits for activities told would be credited, we’re not. There were no credits on the final bill, I was told to pay for all charges. When stated agreed differently, was told pay or else. They called security and the police to force me to pay for services told would be credited. Lied!! A scam to get all to pay more. Lied!!! Beware this property. Not $1 of credit!!!

5/5 Excellent

Drew
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Food was great. Rooms were modern and clean. Staff was amazing. No complaints at all.

5/5 Excellent

Abigail
Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for a week. It was booked thru a friends timeshare. I was unable to extend my stay thru the timeshare. I used Expedia to extend stay. I would of had to change rooms. I asked to see the Expedia rooms & was shocked, compared to what I had.The rooms booked thru Expedia get the worst views & are smaller rooms.i was told, had I booked direct with hotel room would of been much better. It would of been slightly more than the Expedia cost. I was able to pay a timeshare amount to not have to give up room with a view & move to a subpar room. Booking with Expedia was easy & went smooth. I will never use Expedia again. I will book direct with hotel. Having a Caribbean vacation with a crap view is not worth the small discounted price, in my opinion. I want a ocean view.
Stayed 4 nights in Nov 2022

5/5 Excellent

Jeff
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top notch. From the food, coffee, drinks, entertainment and service, nothing was below a 5 star standard.
Stayed 7 nights in Nov 2022

5/5 Excellent

Ricardo
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Nov 2022

5/5 Excellent

Kim
Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No towel or room key. No reservations for dinner. No long pants for men. Food quality was excellent. Staff was very nice