Cha'an Ka'an Observatory of Cozumel Tours

We had a wonderful stay at the Coral Princess! The entire staff was warm, friendly, and very accommodating. Although the resort was undergoing some construction during our visit, everything was still clean, quiet, and comfortable. The water was absolutely perfect—crystal clear and ideal for snorkeling right off the dock. We also went scuba diving with Island Divers Cozumel, located conveniently on-site, and it was an unforgettable experience! Our dive instructor, Joel, was phenomenal—an excellent teacher who made us feel confident and safe the entire time. We can’t wait to book our next adventure and would absolutely stay here again!

Water was leaking from ceiling when it rained. Water flow from shower was so slow. There was a huge ant infestation that was present throughout our entire stay. The first day wee were given pastries as a gift upon our first arrival, and was surrounded entirely by ants everywhere in large quantities. We immediately called room service to put a stop to it, and we were given a can of bug spray that was almost empty. The days after we had ants all over the floors at random places in time. They were from the floor, to behind the bed frame, or sink. It was uncomfortable knowing that each time I set foot in the room, ants could be near or on you when you're sleeping. It ruined the enjoyment of the rooms. This is beyond disgusting and UNACCEPTABLE. It needs to be addressed immediately so other guests do not have this type of problem. The bartenders need more experience on how to make cocktails. All drinks were mainly fruit juice and colored syrup with less alcohol. Sometimes it felt they were improvising instead of following certain recipes on how to make drinks properly. Food is a mixed bag. There is not much to choose from when it comes to buffets compared to other resorts, but the food is generally flavorful and good. By the third day you can definitely see that the food is repetitive during the lunch buffet. A rotating menu can also be nice at each of the three restaurants. It can definitely benefit from more variety, food options, and more vegetarian options.

Everything was great about this hotel. It is about 5 min cab drive from the ferry. Very clean, the stuff is amazing, fast and very polite, entertainment is good. We found that food is very tasty. Lots of healthy options! The buffer is inside ( I was happy about it). The coffee shop is good. The drinks are not bad as well. There is no beach, but it is a waterfront and you can swim using a ladder. The water was beautiful and we snorkeled every day. The AC in the room worked well. I used the gym for the first day. It is a nice facility. It was closed for the remaining of my trip( renovation?), but I was able to run outside early in the morning . Felt like a very safe island. Cozumel is beautiful and we have zero complaints about this resort. Thank you