Grand Park Royal Cozumel - All Inclusive

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On the beach, free beach cabanas, sun loungers, beach towels
On the beach, free beach cabanas, sun loungers, beach towels
On the beach, free beach cabanas, sun loungers, beach towels
3 outdoor pools, pool umbrellas, sun loungers

Overview of Grand Park Royal Cozumel - All Inclusive

VIP Access

Grand Park Royal Cozumel - All Inclusive

4 out of 5

3.9/5 Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Carretera a Chankanaab Km. 3.5, B Zona Sur, Cozumel, QROO, 77600

Explore the area

  • Popular LocationPlaya Caletita9 min walk
  • Popular LocationCha'an Ka'an Observatory of Cozumel10 min walk
  • Popular LocationStingray Beach15 min walk
  • AirportCozumel, Quintana Roo (CZM-Cozumel Intl.)7 min drive

Choose dates to view prices

About this area

Cozumel

Located in Cozumel, Grand Park Royal Cozumel - All Inclusive is connected to a shopping center. The area's natural beauty can be seen at Chankanaab National Park and Chankanaab Beach Adventure Park, while Mr. Sancho's Beach Club and Playa Mia Grand Beach and Water Park are popular area attractions. Traveling with kids? Consider Xcaret Eco Theme Park and Xplor Theme Park.

What's nearby

  • Playa Caletita - 9 min walk
  • Cha'an Ka'an Observatory of Cozumel - 10 min walk
  • Stingray Beach - 15 min walk
  • Palacio Municipal - 3 min drive
  • Plaza Punta Langosta - 3 min drive

Restaurants

  • La Veranda /Ultra Casual — 1 min walk
  • El Caribeno / Casual — 1 min walk
  • Rolandi's — 3 min drive
  • Starbucks — 3 min drive
  • Jeanie’s — 4 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 7 min drive

About this property

Grand Park Royal Cozumel - All Inclusive

Upscale property on the beach, with 3 outdoor swimming pools
At Grand Park Royal Cozumel - All Inclusive, hit the beach, dine onsite at La Veranda /Ultra Casual, or enjoy a drink at one of the property's 2 beach bars. All 342 rooms offer furnished balconies, 24-hour room service, and LED TVs with cable channels. Minibars (stocked with some free items), coffee makers, and free bottled water are among the other amenities available to guests. Change of towels is available on request.
Grand Park Royal Cozumel - All Inclusive offers 342 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

3 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and facials.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site antigen/rapid COVID-19 testing is available for a USD 30 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 4 restaurants and 1 coffee shop/café
  • 2 beach bars, 2 poolside bars and 1 bar/lounge
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 3 outdoor pools
  • 2 spa tubs
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Fitness center
  • Playground
  • Snorkeling
  • Spa services
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare/activities
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • Elevator
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference center (3206 square feet of space)
  • Meeting rooms - 3

Outdoors

  • Beach loungers
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • Massage - on the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch LED TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

Outdoor space

  • Furnished balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 6 years old and younger stay free, per registered adult, when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Sanitation services: USD 1.5 per night

We have included all charges provided to us by the property.

In addition to amenities noted as having a surcharge, fees apply for phone calls, medical service, tours and tickets, car rentals, and laundry/dry cleaning service.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • A facilities fee includes use of: spa; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 6 years old and younger stay free, per registered adult, when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Grand Park Royal Cozumel All Inclusive
Grand Park Royal
Grand Park Royal Cozumel
Grand Park Royal Luxury Resort Cozumel All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cozumel All Inclusive
Grand Park Royal Luxury All Inclusive
Park Royal Cozumel Inclusive
Grand Park Royal Cozumel All Inclusive
Grand Park Royal Cozumel - All Inclusive Cozumel
Grand Park Royal Luxury Resort Cozumel All Inclusive
Grand Park Royal Cozumel - All Inclusive All-inclusive property
Grand Park Royal Cozumel - All Inclusive Cozumel
Grand Park Royal Luxury Resort Cozumel All Inclusive
Grand Park Royal Cozumel - All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 385 out of 987 reviews
5 - Excellent 39%
Rating 4 - Good. 295 out of 987 reviews
4 - Good 30%
Rating 3 - Okay. 176 out of 987 reviews
3 - Okay 18%
Rating 2 - Poor. 88 out of 987 reviews
2 - Poor 9%
Rating 1 - Terrible. 43 out of 987 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great staffs at the kids club. Clean and disinfect regularly. Lack of towels at the pool and beach.
Stayed 7 nights in Nov 2021

3/5 Okay

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was a nice property but the service is really bad and the food is even worse.
Stayed 4 nights in Nov 2021

2/5 Poor

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Staff & service
Los quality food. You had to get up early to have food. No towels
Stayed 4 nights in Nov 2021

3/5 Okay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there during the Ironman competition. During that time the service was excellent, staff was friendly and fast but I noticed a significant change after the most of international tourists left. The food choices were suddenly poor, the staff was Spanish speaking only except staff at reception. We were getting meals we did not order. The resort is very clean, family friendly. Nice pools, nice sand beach. They have some entertainment every night. They have a range of rooms from less satisfactory to excellent. They have all inclusive service. General impression is very good. Free Covid antigen test if you need one before you leave the resort.
Stayed 8 nights in Nov 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is very pretty and the people are very friendly. That said, the beds feel like they are a thin mattress over hardboards, it took over an hour for our room to be ready despite being there after check in time, took 4 days to get the fridge stocked which we asked for repeatedly and is re-stocked daily, their free room service is once per day and has a tiny menu, and we had to ask multiple times for extra blankets which were then taken by house keeping the next day so we started all over again. When we checked out the manager talked to us and apologized and admitted she knew of our problems and should have come check on us but got busy and didn’t. We won’t be back with service like that.
Stayed 7 nights in Nov 2021