“Great staff, very polite. We asked for an extra bedding and they provided without any hesitation. Rooms are very clean and staff is very quick and responsive. In room dining has god options and they have midnight dining also which is a great option to have”
“Staff needs customer service training. Not very helpful. Room is not clean. But location is fantastic.
Humidity from air conditioning floods up the floors. It’s high risk as someone will break their bones one day for sure. Breakfast is so so. Not very sumptuous. Variety is good but lacks taste and flavor. Overall not a good experience and definitely not looking forward for another stay. Sorry ☹️”
“It was a nice experience overall living in Taj for two days. One of the best things is the staff was very helpful in arranging tours and booking taxis. But one point Taj might improve is, though we have paid online for such a room for three people, we were told still that we have to be charged for an extra bed, which is not expected when we placed the order. ”
“When we first checked in to the hotel (rooms 333 and 334), the rooms were clearly not dusted in a while (could see visible dust on the nightstands, lamps, water bottles, rods in bathroom etc.). The sofa had large spots and were dirty. The WiFi was spotty too (general property had 30+MBps while the room had a weak ~1MBps had frequent connection drops). We immediately called the reception and let them know about the issue. We felt we booked the wrong place for our stay.
The staff's reaction……